How Digital Can Revitalise Your Service Delivery

Charities are facing rising demand for their services, a result of growing need during COVID-19 and the current cost of living crisis. More than four in five charities believe demand will continue to increase in 2022, with charity leaders saying that meeting that demand is the second biggest challenge they are facing.

The rise in demand means charities risk not meeting their service user needs and that their staff experience burnout trying to do so. Many charities already turned to digital service delivery during the pandemic, but now it is all the more vital that organisations explore the different digital options to better serve their beneficiaries and their team.  This webinar, in partnership with Salesforce.org, will outline recommendations for implementing digital services that will help more people and discuss how using digital solutions can help reduce pain points for your staff and service users, as well as scale your outcomes.

In this one hour session, Charity Digital will be exploring the key to meeting your supporter needs, different digital service delivery solutions, and their top tips for reducing staff burnout and pain points.

You can expect to learn:

• Key service and supporter experience trends in the charity sector

• The impact digitising services can have on both supporters and staff

Special Guest: Brodie Lawton, IT App Manager at Mental Health Concern