We have an exciting opportunity for an experienced and enthusiastic person to be our Volunteer Services Manager.
You will lead our team of 150 volunteers who provide a wide range of support roles throughout the RUH and in the Friends Shop and the Café @ B18.
Working closely with the hospital’s Patient Experience Team you will lead and champion high-quality volunteering activity and the creation of new volunteer roles, flexible roles, and roles which are accessible and inclusive.
You will possess strong leadership and communication skills to inspire our volunteer workforce and build relationships and trust with colleagues across the RUH.
You will vet, assess and train volunteers in line with our recruitment processes and support and supervise them throughout their journey with the Friends.
You will lead recruitment campaigns designed to increase the number of volunteers required to meet the ever-growing needs of the RUH.
Purpose of Job
To create an outstanding and rewarding volunteer experience that contributes an obvious value to patients, visitors and staff of the RUH.
To manage all aspects of volunteer recruitment, induction, support, and retention.
To ensure effective communication with volunteers, hospital management and staff, and other relevant organisations.
To be responsible for Friends of the RUH contribution to the RUH Volunteer Strategy.
Key Duties and Responsibilities
Perform or supervise under the direction of the Charity Manager all day-to-day activities associated with volunteers going through the recruitment, assessment process and the provision of hospital supplied items. Allocate volunteers to roles and co-ordinate the scheduling of volunteering activity. Ensure volunteers receive induction and ongoing training.
Attend as required meetings of the Board Trustees and individual trustees to appraise them of the Volunteer Services team’s work and to contribute to the production and delivery of the Strategic Plan.
Liaise with relevant Friends of the Royal United Hospitals (Bath) (FRUH) and Royal United Hospitals Bath Foundation |Trust (RUH) staff to identify where volunteers are required. Ensure appropriate documentation is in place for both volunteer profile and activities undertaken.
Ensure that the FRUH/RUH staff members responsible for managing the volunteer roles are identified, provide reports on volunteer activity and ensure the periodic review and assessment of the overall volunteer activity, including getting feedback on the performance of individual volunteers
Act as the senior user of the Charity’s IT systems, maintain an accurate and up-to-date register of volunteers and members of the charity. Ensure that the systems meet all information governance and retention requirements.
Ensure volunteering activities are assessed with the RUH, and performance of individual volunteers is reviewed. Document and periodically review the process, for recruitment and induction of volunteers and ensure compliance with FRUH and RUH processes and policies
Manage and appraise staff reporting to the Volunteer Services Manager and volunteers assigned to volunteer management tasks.
Ensure all activity is fully compliant with relevant FRUH and RUH policies and guidelines. Manage non-compliance processes and report to the Board of Trustees and ensure resolution activities are fully actioned and documented. Liaise with Charity Trustees and hospital management to ensure that all relevant policies and guidelines are up-to-date, known and accessible
In conjunction with the Communications Group produce the volunteer newsletter and other promotional media on the website and social media channels.
Organise social events for volunteers to celebrate special events e.g. Volunteers’ Week and assist with the organisation of promotional presentations to groups and individuals and fundraising activities.
In conjunction with relevant trustee group update, maintain and monitor the Charity’s website and social media channels.
Implementation of change projects in support of the strategic objectives designated by the Trustees of FRUH
Agree office budget and expenditure with relevant Charity Trustees and maintain full transparency of all financial activity
Qualifications and Education
Educated to degree level or appropriate experience in a multi-disciplinary organisation.
Proven experience of managing a significant number of volunteers.
Experience of working with others to identify, document and initiate new volunteering opportunities.
Experience of project planning, developing and delivering training/workshops, and delivering formal presentations, preferably as part of an organisational change programme.
Experience of managing staff and providing feedback to a range of individuals in a sensitive and appropriate manner.
Skills, Knowledge and Ability
Strong ability to use technology in all aspects of work, including proficiency in Microsoft Office including Word, Excel, PowerPoint, Outlook, internet browsers and web-based systems, and volunteer management databases.
Strong ability to use Social Media, and other communication, tools and techniques to support volunteer community objectives.
Working knowledge of best practice in volunteer management with the ability to develop policies and procedures and advise others on how these should be implemented in different contexts.
High level of organisational skills with the ability to prioritise, co-ordinate and delegate tasks and work accurately under pressure to meet deadlines.
Ability to build collaborative working relationships with RUH staff at all levels, including other staff within the charity and external organisations.
Ability to negotiate successfully and resolve differences between groups and individuals.
Demonstrable knowledge of current and emerging issues in volunteering and the voluntary sector, including legal implications.
Personal Qualities and Behaviours
High standards of personal conduct, honesty and integrity to engage and inspire the RUH and confidence of multiple stakeholders.
A customer-focused approach, seeking to make systems, processes and information accessible and user-friendly.
Clear thinking, proactive and solutions focused. Ability to manage competing demands, make effective decisions, be flexible and think creatively to come up with solutions to problems.
Good networking, social and interpersonal skills and proven ability to build relationships at all levels.
Volunteer Services Manager
£27,000 to £29,000 pro rata
30 hours per week
Combe Park, Bath
Friday, 12 May 2023