Celebrating five years of collaborative working to support people’s health and wellbeing in B&NES

The Community Wellbeing Hub, covering Bath and North East Somerset, set up to

support members of the community, has celebrated its five-year anniversary with

more than 15,000 people now having received vital help.

Since its origins during the Covid pandemic delivering emergency food parcels and

medication to people isolating during lockdown, as well as telephone advice, the Hub

has become a central place for residents to access many services that support their

health and wellbeing.

The Hub has received 32,000 referrals over the five years it has been operating from

residents needing help with a wide range of issues including money, housing advice,

food access, mental health and caring for others. People who contact them will on

average receive support from two or more services.

The Community Wellbeing Hub was created by Bath &North East Somerset Council,

HCRG Care Group (formerly Virgin Care), the 3SG and other third sector partners in

March 2020 and has grown to include 37 partner organisations including Avon Fire &

Rescue, Centre for Sustainable Energy and the Royal United Hospital.

The Hub has also supported more than 1,200 people who are being discharged from

hospitals in B&NES and has distributed 500 HELP packs to ease patients’ transitions

back home.

A celebratory video made by the Hub partners has been created as part of the

anniversary celebrations https://studio.youtube.com/video/KuprHodrxBM/edit.

The Hub also celebrated news of being shortlisted for the Municipal Journal Awards,

Innovation in Public Private Partnerships, which described the strength and trust

across the partnership and being an example of good practice for co-production,

delivering for local people.

Councillor Alison Born, cabinet member for Adult Services, said: “Congratulations to

everyone who has played a part in making the Community Wellbeing Hub the

excellent resource for everyone in B&NES that it is today, giving the right support to

people at the right time. We are immensely proud of the quick and effective support

the Hub continues to provide our community, which is testament to the strength of

the relationships between all the partners involved.”

Becky Brooks, Director of the 3SG “The Community Wellbeing Hub is a

remarkable legacy from the pandemic that is still supporting the most vulnerable

residents in B&NES. There could be no better example of what happens when a

community comes together to help others and we are proud to be part of that

journey.”

Residents can contact the Community Wellbeing Hub by calling 0300 247 0050

Monday to Friday between 9am and 5pm.