How to handle volunteer concerns and complaints

Managing concerns and complaints from volunteers is essential for maintaining trust, safeguarding wellbeing and strengthening your volunteer involvement.

In this webinar, NCVO will explore how to create a safe environment where volunteers feel confident to raise concerns and how to respond appropriately when they do.

They'll share practical advice on setting up proportionate procedures and ensuring your processes align with your organisation’s values. You’ll also hear examples of how organisations have successfully handled volunteer complaints to improve practice and culture.

This session is suited to volunteer managers and anyone responsible for volunteer engagement and safeguarding.