'Making Feedback Work'

This hands-on workshop is designed to help you rethink your feedback.

For many organisations, collecting feedback and understanding impact evidencing often lives at the bottom of the priority list, because time, staff and resources are limited. Traditional post‑event surveys capture only 5–14% of responses, long after insights have faded, and questions are usually shaped by funders or KPIs rather than genuine impact needs. Sound familiar?

This hands‑on workshop is designed to help you rethink how you collect feedback in order to evidence impact. Led by Dr Laura Gates*, a leading academic in creative facilitation and impact design, and founder of Obwob**, Bath Spa University's first creative-tech venture, you'll explore practical, research‑backed ways to ask better questions, gather richer insight, and collect feedback that provides real evidence of change at the right moment, without adding pressure to your team.

You'll use Obwob, a real‑time feedback platform, live in the session to…