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Tue, 12 Mar



NCVO/Zurich webinar: Communicating in a crisis

Crises can’t always be avoided, but they can be well managed. Join this free webinar to explore crisis communications

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NCVO/Zurich webinar: Communicating in a crisis
NCVO/Zurich webinar: Communicating in a crisis

Time & Location

12 Mar 2024, 14:00 – 15:00


About the Event

We live in a world of fast news and social media. Challenging situations can often become big stories online. In these situations, it's easy for the focus to move away from the communities we serve and the impact we want to make.

This is why having a crisis communication plan is so important. A robust plan will help you manage risks and limit reputational and financial damage.

Charities can find themselves having to manage communications in many challenging circumstances. It could be crises related to fraud, cyber-attacks or safeguarding. Or being dragged into the so-called ‘culture wars’.

This free webinar will help you develop a plan for communicating with colleagues, beneficiaries, stakeholders, insurers, and funders in times of crisis.

We're delivering the webinar in partnership with our trusted supplier Zurich.

OUTCOMES By the end of the event, you’ll:

  • understand different types of crises that may affect your charity
  • learn what you should include in a crisis communications plan and how to manage a crisis effectively
  • understand what role governance plays in crisis communications
  • understand what an insurer expects from you when a crisis occurs, and what support they may offer
  • learn what constitutes a serious incident, and when regulators must be notified.


  • Chief executives 
  • Communication officers, coordinators and managers 
  • Trustees

WHO’S DELIVERING THE EVENT? This webinar will be led by Matthew Hardwick, senior risk consultant at Zurich.Matt has extensive knowledge and experience working across the public sector. He supports organisations to enhance and embed their risk management processes and procedures.

HOW WILL IT BE DELIVERED? This event will take place on Zoom. Captions will be available.We'll share joining instructions, including the Zoom link, one week in advance.

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