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Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Regional Manager

Salary: £39,000 per year

Hours: 37.5 hours per week

Contract type: Fixed Term Contract, until March 2025.

Location: Covering Bath, Wiltshire, Basingstoke and Mendip

Additional information:

  • A valid license and access to a vehicle
  • Ability to travel within the region covered regularly and stay overnight as required.
  • Participate in the on-call service rota as the senior manager on-call, supporting local on-call staff

The Role:

Julian House is seeking a dynamic and experienced Regional Manager to oversee our diverse portfolio of services across the South West. This role involves managing a range of client groups, including street homeless clients, those in off-the-street accommodations, clients in our supported accommodations, and individuals in the Gypsy, Roma, Boater, and Traveller communities. This key role involves supporting our clients to reach their full potential and ensuring the delivery of high-quality, client-centred services. As a pivotal member of our Senior Operational Team, you will drive service excellence, manage service delivery, and uphold the values of Julian House.


Responsibilities include:

  • Leadership & Management: Effectively manage local Service Managers and oversee project operations, ensuring the achievement of KPIs, service priorities, and quality standards.
  • Service Improvement: Implement and embed service improvements, fostering psychologically informed environments (PIE) within operational services.
  • Team Development: Promote a culture of learning and best practice, leading recruitment, induction, and ongoing support of teams and managers.
  • Operational Oversight: Ensure day-to-day operational management of outreach, support, and accommodation services.
  • Performance Monitoring: Lead service KPI reporting and develop plans to address performance concerns, ensuring accurate and high-quality quantitative analysis.
  • Financial Management: Oversee financial procedures, including void management, housing benefits, and service charges, ensuring timely re-lets and compliance.
  • Client-Centered Services: Manage the delivery of high-quality, person-centred services with a strength-based and trauma-informed approach.
  • Quality Assurance: Embed quality assurance frameworks, conduct regular management checks, and implement mitigating action plans.
  • Risk Management: Manage budget, risk, and resources within targets, ensuring health, safety, and compliance actions are undertaken.
  • Stakeholder Engagement: Develop effective joint working mechanisms with internal and external stakeholders, including Local Authorities, Probation, Ministry of Justice, and Central Government teams.

Qualifications / Requirements:

  • A valid UK driving license and access to own vehicle - business insurance will be required for roles involving travel to work
  • Experience working with vulnerable adults with complex needs and/or challenging behaviours
  • A proven knowledge and understanding of the care and support requirements of people affected by homelessness, with mental health and complex needs which also include drug and alcohol problems.
  • Relevant experience at managerial level within the sector

There are many great reasons to join our team!

  • Great opportunities for career development and free monthly training sessions from experienced facilitators
  • Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
  • 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment
  • 30% staff discount at Julian House charity shops
  • 20% staff discount at Julian House bike workshops
  • A generous and competitive pension scheme
  • Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
  • A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
  • 6 weekly Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.


DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.


Get in touch

If you have any questions about Regional Manager role, please get in touch with the team at We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Regional Manager


£39,000 per year


37.5 hours per week

Contract Type:

Fixed Term Contract, until March 2025.


Covering Bath, Wiltshire, Basingstoke and Mendip

Close Date:

Friday, 12 July 2024

Email Contact:

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