Curo, a leading Housing Association based in Bath, is seeking a dynamic individual for a new role of Head of Specialist Housing, within our Support and Community ‘Choice’ team.

This role will cover all Curo Choice service locations including North Somerset, Bristol, South Gloucestershire, and BANES.

Why join Curo?

Curo is an organisation with social purpose at its heart. We provide affordable homes and provide wrap–around support services, that help people find security, stability, and a positive future.

We cherish our values-driven culture, centred around Care, Respect, Openness, Fairness, and Trust.

• This means delivering exceptional customer service and treating everyone consistently, warmly, and honestly.

• We value diversity, tailor services where possible, and prioritise transparent, inclusive communication.

• We trust our teams, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.

About Curo ‘Choice’

We provide trauma-informed services, working 'with' our customers as they: transition to independent living in our Supported Housing schemes and ‘age well’ within our Older Persons Services.

Our collaborative approach builds trust, offering personalised, person-centered support.

We want to integrate our services into the fabric of neighborhoods, while being recognised as a developmental partner for commissioners. Together, we innovate to keep our customers at the heart of everything we do.

Our goal is to transform community perceptions of social housing, homelessness, and older persons accommodation while delivering excellent wrap around support for Curo customers.

What you’ll be doing

The successful Head of Specialist Housing is a crucial role as part of our 10 year vision.  You will be ensuring we deliver a consistent, high quality customer experience, while driving growth.  You will be instrumental in fostering an environment where colleagues thrive, develop, and align their aspirations with our vision.

Key Responsibilities will include:

• Lead and oversee our specialist accommodation services to ensure alignment with our Purpose & Vision of delivering high quality, reliable services that meet the needs of our customers and communities.

• Drive service growth and maintain a high-quality customer experience across all services.

• Provide operational oversight at both customer and service levels.

• Ensure compliance with contractual and internal requirements while delivering customer-focused, high-quality, and safe services.

• Act as the accountable lead for risk management and safeguarding within the service area.

• Offer expert advice on housing-related support and housing services, demonstrating robust knowledge of housing and social care legislation.

More about you

The successful Head of Specialist Housing will have a strategic mindset with a focus on service excellence and growth.  You will possess strong interpersonal and relationship-building skills, with the ability to foster a positive and productive team environment.  You will ideally have the following skills and background:

• A proven track record of working within supported accommodation and older persons’ services.

• Experience in managing multiple complex commissions and identifying new services to drive growth.

• Proven experience in leading dispersed teams, managing change within services, and overseeing multiple support services.

• A background of managing financial responsibilities within a service.

• Strong ability to build and maintain relationships with commissioners within local authorities and third sector partners.

• Have clear understanding of supported and sheltered housing legislation, safeguarding requirements, and relevant regulations.

At the same time, you will demonstrate resilience and the desire to work in a collaborative and solutions based environment where no day is ever the same!

We will need to take up an enhanced Disclosure and Barring Check for this role which we will do for you when you start.

What you’ll get in return

We believe you’ll have a job that makes you feel good about what you’re doing and help us to make a difference to our customers’ lives every day.

So, in return for all your hard work, not only do you get a great salary, but we also offer:

• 26 days annual leave (plus public holidays) rising to 29 days after 3 years’ service.

• An additional day’s leave on your birthday

• Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%

• Annual ‘Homes for Good’ Reward

• Life Assurance Policy (up to 6x your annual salary)

• Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work

• ‘Perks at Work’ – access to 1000’s of discounts online and in-store.

• Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing.

• Free Parking at many of our Offices.

For an informal discussion about the role please call: Jack Bailey 0787 564 800

We will be reviewing applications as they come in and may close the vacancy earlier should we find the right applicant. So, if you think you’re the person for this job, please don’t delay and apply today.

We are not inviting agencies to support us at this time, any CV’s received will be treated as our own and no fees will be paid.

About Curo

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We’re one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities.

Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.

We’re proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West!

One more thing

We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from people with diverse backgrounds and abilities. We are a recognised ‘disability confident’ employer and we have also signed up to the Social Housing Anti-Racism Pledge (SHARP). We guarantee to interview all disabled, black or minority ethnic applicants who meet the minimum essential criteria for our vacancies.

If you need support to assist you to make an application or attend an interview, then please email our recruitment team at recruitment@curo-group.co.uk and we will be happy to help.