What you will be doing

Working predominantly with volunteer managers and volunteers, you will focus on delivering this year’s volunteer strategy and helping to shape and deliver next year’s strategy.

As our Volunteer Experience Coordinator you will support volunteer managers to ensure volunteer processes run smoothly, including recruitment, database management, rewards and recognition, training and support. You will meet regularly with volunteer representatives, manage volunteer social events and lead listening sessions.

You will help to develop and support new flexible ways of volunteering, reducing barriers to access and helping to diversify our volunteering cohort. This may include working with other volunteer-based organisations, promoting opportunities outside of our properties, and attending local events and schools to talk about our work.

Helping to make our National Trust properties attractive and accessible to different audiences and ensuring the experience of volunteering with us is positive, flexible and inclusive, are the core components of this role.

Who we are looking for

• experience of supporting volunteering in a way that is safe, inclusive and enjoyable
• able to coach and support colleagues who work with volunteers
• confident in recognising and sharing the benefits volunteers bring to the organisation
• ability to ensure volunteers can share their views and feel heard
• ability to create more chances for people to get involved in ways that suit them

We’d love to hear from you if you have:

• Enthusiasm about the benefits of volunteering
• Knowledge about good practice in volunteer management
• Organisational and planning skills, with good attention to detail
• A clear, concise and everyday way of writing information
• Ability to listen, talk to and get on with all kinds of people
• Confidence with IT such as emails, spreadsheets and databases

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places