JOB SUMMARY:

As a valued member of our charity team, you will be directly engaging with a variety of people contacting RUHX in person, over the phone, by email or via the post. Your job is to make sure these people are left feeling informed, valued and excited after speaking to us, so that their experience of RUHX is extraordinary, leaving them feeling valued and committed to on-going support. The role is fast-paced and requires someone who is energetic, organised and a team player, adaptable to the variety of queries that come your way.

You must enjoy talking to member of our community to help give them support a charity they are passionate about. This role will plays a pivotal part in ensuring we know our supporters and making sure they are on the right journey with the charity.

Working as part of the Operations team, but supporting all the RUHX team, you will be responsible for maintaining accurate database records and carrying out daily administrative tasks which are essential to our fundraising stewardship, such as ensuring fundraising acknowledgements are sent in a timely manner.

MAIN DUTIES & RESPONSIBILITIES:

Supporter engagement; All RUHX staff are expected to take a donor centred approach to build relationships and maximise engagement and lifetime value with new and existing supporters and volunteers. This will include on a very regular basis, using inspiring stories to talk about our work and solicit support, both internally with staff, patients and visitors and externally with the local community, both as one to one conversations in person and on the phone, but also talking to small groups of people.

Supporter Care; Provide a friendly, professional and personal service for our supporters via post, telephone, email and social media platforms. Using your communication skills to deliver excellent supporter journeys to maximise engagement and convert enquiries to active supporters and upgrading support where possible via email, phone and letters..

Supporter Communications; Advise and accurately amend supporters’ donation, contact details and communication details in line with fundraising regulations and GDPR. Produce a range of thank you and welcome communications appropriate to the individual method of support and ensure these are refreshed on a regular basis.

Supporting Wards & Departments; Build relationships with Wards and Departments across the RUH to increase engagement internally with staff encouraging staff to undertake fundraising for their area. Distributing posters, fliers and collection boxes.

Individual giving; Promote the staff lottery internally, ensuring that it is drawn on a monthly basis and winners are announced in a timely manner. Work with the Individual Giving Officer to deliver the individual giving acquisition and retention plans including donations from individuals, in memory giving, regular giving, internal fundraising and upgrading donors where possible.

Fundraising campaigns; Provide administrative support and supporter care for the charity’s fundraising programmes. Work collaboratively with colleagues across RUHX to identify and move prospects for a range of fundraising programmes including events, community, major donors, tribute funds, legacies, trusts and corporates.

Administration; Opening the post and distributing accordingly. Processing donations providing thank you letters and receipts in a timely manner. Work with the Head of Operations and Finance Assistant to ensure all banking is processed ready for collection by external agents in a timely manner. Ensure all gifts processed have valid Gift Aid declarations and GDPR consents placed on the fundraising database where applicable, seeking declarations and consent if none exist. You will provide administrative support to the Associate Director RUHX where needed eg: booking venues for team meetings etc.

Data & Research: Support Deputy Head of Fundraising to conduct data analysis using CRM system (Raisers Edge) to generate insights for the wider RUHX Team to enable more effective segmentation, targeting and fundraising campaign.

Systems; post holder will be expected to maintain records of donations and supporter engagement on the charities CRM system (Raisers Edge NXT), keep accurate financial records on RUH finance systems, monitor and report on activities. Advise and accurately amend supporters’ donation, contact details and communication details in line with fundraising regulations and GDPR.

Fundraising compliance & best practice; post holder will be expected to ensure they maintain an understanding of charity law, fundraising regulations and best practice relating to sponsorship, donated support, public collections, licensing etc. To participate in training and to undertake appropriate learning and development as identified through annual appraisals and personal learning plans. To adhere to the charity’s policies at all times.