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Volunteering & Public Engagement Officer (National)


Background | As a member of the Royal Osteoporosis Society team, your role exists to work with colleagues to ensure better bone health for everybody and help people to live well with osteoporosis.

Our vision | Strong and healthy bones for life.

Our purpose | We transform lives and society by leading the effort to improve bone health and defeat osteoporosis.


Our goals:

· To drive fracture prevention amongst people who are at high risk.

· Quicker diagnosis and better ongoing care, wherever people live.

· To support more people live well with osteoporosis.


We have four guiding values:

We’re Bold | We fearlessly stand up for and give a voice to people who need us.

We’re Focused | We concentrate on where we can make the biggest difference.

We’re Collaborative | We work as one team and embrace partners to change society together.

We have Integrity | You can trust us to do what we say we will.

We have eight supporting beliefs which guide every decision you make on behalf of the ROS and, in turn, the way we live our values.


We believe:

· We put our beneficiaries at the heart of everything we do

· In spending every £1 wisely

· We are the collective voice of people with osteoporosis

· We are the recognised experts in osteoporosis and bone health

· We have the knowledge and influence to change policy and healthcare systems

· Asking for money is vital

· We can achieve more together than on our own

· Everyone with osteoporosis should be able to live well and manage their conditions in ways that best meet their needs


The role

Ensuring we create the best volunteer experience and engagement is fundamental to this role, which reports directly to the Head of Volunteering & Public Engagement. As part of a team, through telephone, online and face to face channels the post holder will coordinate the stewardship of volunteers across the UK as enablers in the delivery of the work of the Royal Osteoporosis Society.


This will include the coordination of volunteer projects and community volunteering to deliver a programme of support and information, co-production of services and increased public awareness. The postholder is to be regarded as playing an important ambassadorial and signposting role for the charity.


Key Responsibilities


1. Community volunteering

· Coordinate and support our community of Support Groups –remotely facilitating the delivery of local, regional and national online meetings alongside support for groups to hold their own local face to face meetings, to provide peer to peer support and information.

· Contribute to new ways of working by shaping initiatives, tools and training resources (such as digital champions and community presenters) to act as enablers for our volunteers and Support Groups to be empowered, confident and compliant in supporting the charity in delivery of our mission.

· Provide coordination and advice to Support Groups and volunteers, ensuring they feel valued, informed and motivated to work with the charity to help us achieve our aims and objectives.

· Support the development of new one-to-many approaches, encouraging more independence and self-sufficiency amongst local groups, as well as more sharing of good practice across the regions.


2. Volunteer participation in the service design & delivery of ROS programmes

· Support the collaborative planning, development and implementation of volunteers’ participation in key programmes and activities, to include; project coordination, planning and reporting, and working closely with service delivery colleagues.

· Support a co-produced approach to improving our services by drawing on new and existing volunteers to participate in ROS programmes.

· Support the development, recruitment and training of volunteering roles.

· Act as secretariat for the Members and Volunteers Committee, supporting the coordination of the committee meetings, taking accurate minutes and supporting the Chair/Vice Chair as required.


3. Operational Delivery & Volunteer Experience.

· Ensure volunteers’ contact details and information on activity is recorded on the charity’s CRM, facilitating reports of activity to help inform work prioritisation and delivery.

· Provide evaluation and reporting to clearly measure the outcomes and impact of volunteer’s contributions.

· Understand the importance of safeguarding and promoting the welfare of everyone whom we meet, recognising concerns and acting on them appropriately in line with safeguarding policy and procedures.

· Co-ordinate between volunteers, groups and the Finance team for processing of volunteer expenses and finances.

· Support the Head of Volunteering & Public Engagement in coordinating the launch and ongoing delivery of a streamlined volunteer engagement model.


4. Profile Raising

· Support wider organisational objectives by engaging volunteers with policy & influence, service improvement and governance.

· Collaborate with the Communications team to ensure Support Group and volunteer events are effectively planned, promoted and delivered either virtually or in face-to-face environments.

· Provide support in the development of templates for promotion of local events and our regular Volunteer Network News publication, promoting the sharing of good practice between support groups.

· Assist colleagues in the Development team with local and regional information to inform funding applications, helping complete reporting documentation as requested.


5. General

• Work as an integrated member across the charity, ensuring clear communication and collaboration, and provide cover for colleagues when required.


Key Relationships

Volunteering & Public Engagement team

Our volunteer network across the UK


Person Specification


1. Experience of coordinating volunteers and a sound understanding of the issues that affect them.

2. Excellent ability to communicate verbally and in writing to a wide variety of audiences.

3. Friendly, positive outlook with strong interpersonal and collaborative skills, including the ability to motivate, guide and steward individuals, preferably in the capacity of coordinating volunteers.

4. Excellent administrative skills with the ability to organise your own workload with minimal supervision.

5. Ability to work under pressure and to demanding deadlines, and to prioritise workload.

6. Sound knowledge and practical experience of Windows based software, particularly Microsoft Word, PowerPoint, Outlook and Excel.

7. Sound knowledge and practical experience of a CRM database with the existing skills to ensure a rapid ability to work as a superuser.

8. Experience of working remotely but as part of a team to achieve set objectives.

9. Up to date knowledge of Safeguarding, EDI and GDPR legislation and how these apply to volunteers.

10. Ability to work flexibly and occasionally out of hours around key events.



1. Experience of MS Dynamics, SharePoint and MS Teams.

2. An understanding of osteoporosis, long term health conditions and the impact that has on an individual.

3. Experience of working with and managing volunteers remotely.

4. Experience of producing volunteer materials and communications.

5. Experience of acting in a secretariate role or other meeting coordination role.


The Royal Osteoporosis Society operates an Equal Opportunities Policy and does not discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex (gender) and sexual orientation.

Volunteering & Public Engagement Officer (National)


Up to £27,964 per annum plus benefits


37.5 per week

Contract Type:

Full time, Permanent


Hybrid or Fully Remote

Close Date:

Monday, 24 April 2023

Email Contact:

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