Due to the nature of the services delivered by VOICES in our Safe Space Centre, this role is restricted to those assigned the gender female at birth in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1). Only part of the premises from which VOICES works is accessible to wheel-chair users.

About Us

VOICES is a survivor-led, trauma-informed, and recovery-focused charity for the women of Bath and North-East Somerset and surrounding areas. The charity was founded in 2014 by four women with lived experience of domestic abuse, who found that, beyond crisis interventions, there was minimal support available to those who had experienced abuse for their recovery journey.

VOICES, whilst small, are now recognised nationally as offering the ‘gold standard’ in support. They deliver holistic services for women and ensure that the voice of lived experience is included in policy development and research through collaboration and consultation. Through direct service provision and national influencing, which is funded by charitable donations, government grants, and awards from Trusts and Foundations, they are able to give women access to services that meet their needs and enable them to begin their recovery journey.

We are seeking an experienced and strategic Head of Services to lead our frontline delivery and help shape the future of support for women in the region.

The Role

As Head of Services, you will be responsible for the operational management of our support services, ensuring high-quality, trauma-informed delivery across three core programmes. You will line-manage a team of staff and oversee one-to-one client support, working closely with the CEO and reporting to the Board of Trustees.

This is a hands-on leadership role for someone with a proven understanding of domestic abuse, safeguarding, and women’s services—someone who thrives in a dynamic environment and wants to make a real impact.

Key Responsibilities:

• Lead the operational delivery of three frontline programmes supporting women affected by domestic abuse
• Line manage and support a team of service delivery staff, ensure the management, supervision, appraisal, and development of staff in the department, and other staff as required to ensure delivery of high-quality services in accordance with best practice.
• Assist with the recruitment and training of all direct services staff and volunteers.
• Responsibility for service quality, casework, risk management and safeguarding management and procedures.
• Ensure compliance with relevant legislative requirements including safeguarding, GDPR, and relevant others.
• Ensure the development and implementation of effective policies and procedures for all direct services.
• Regular reporting, evaluation, and research to inform development of direct services
• Oversee performance monitoring to ensure consistency, quality, and a trauma- informed approach across all direct service services.
• Overseeing survivor feedback and impact on service delivery.
• Identifying areas to actively promote equality, diversity, and inclusion throughout direct services
• Liaise with other service providers to ensure effective information sharing and referral protocols.
• Develop and maintain online systems for recording and analysing information in relation to direct services.
• Monitor whether the service has the resources required to operate effectively and that these are managed within the budgetary restrictions.
• Provide direct 1:2:1 support to clients as required
• Work with the CEO and senior leadership to shape strategy, develop partnerships and secure future funding.
• Maintain excellent relationships with commissioners and partners ensuring services are compliant with all areas of contract requirements.
• Use data, outcomes, and feedback to drive continuous improvement and service development
• Represent the charity at multi-agency meetings and forums across Bath and North East Somerset
• To be flexible within the broad remit of the post
• Deputise for the CEO in her absence when required.

About You:

• Significant experience working with women affected by domestic abuse, ideally in a service management or senior practitioner role
• Proven leadership, team management and service development experience
• In-depth knowledge of safeguarding, trauma-informed practice, and the challenges facing women experiencing abuse.
• Excellent organisational and communication skills
• A commitment to anti-oppressive values
• The ability to work collaboratively with partner agencies and funders

Promoting EDI and accessibility

• Ensure that the views of VOICES clients, those with lived experience of domestic abuse and stakeholders are at the core of all our work and to take full account of these in the development of new services.
• Contribute to regular review and updating of equality action plans identifying areas we can further improve.
• Champion equality and diversity principles in practice.
• Actively and appropriately challenge all forms of discrimination.
• Proactively promote equality and diversity in all work with clients, ensuring fair access to services for all.
• Ensure effective implementation of VOICES’ Equality and Diversity policies and ensure integration of an equalities and human rights agenda in all areas of work.

To Apply

Please send your CV and a cover letter outlining how you meet the person specification to emma@voicescharity.org by 16/07/25.

This post is open to women only under the Equality Act 2010, Schedule 9, Part 1.

We are committed to building a diverse team. Women from marginalised or underrepresented communities are especially encouraged to apply.