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We are looking for an experienced, well-organised Debt Caseworker to join our debt advice team. Further details can be found in the job description on our website. The post is full time and suitable for job share. The successful applicant will be working across our sites in Bath as well as at Midsomer Norton & Keynsham as needed.


We value diversity and promote equality and would welcome suitably qualified people with disabilities and minority ethnic applicants as these groups are under-represented in our workforce.


Debt Caseworker specific responsibilities

  • Provide clients with initial advice on their presenting problem, either face to face or over the phone

  • Act for clients where necessary providing full casework through to completion of the case

  • Ensure income maximisation for clients including the take up of welfare benefits, charity applications and advise on budgeting and financial capability.

  • Meet targets for applications to Wessex Water schemes

  • Assist clients with other related problems where they are an integral part of their case and refer to other advisors or specialist agencies as appropriate

  • Ensure that all casework meets current quality standards.

  • Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation

  • Ensure that all work conforms to the organisations systems and procedures and funder requirements

To apply

Please visit our website for full job description and application form. Completed applications can be sent to


Your employment history will be reviewed, but your application will be marked against the person specification so please ensure you provide examples of how you meet each point.


You must be entitled to work in the UK and appointments will be made subject to references.

Debt Caseworker


£26,265.49 – £28,875 (for a DRO Intermediary) per annum


37.5 per week

Contract Type:

Full time


Bath & North East Somerset

Close Date:

Sunday, 30 July 2023

Email Contact:

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