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Thank you for your interest in SWALLOW Charity. We are a local charity based in Westfield, carrying out our work within Bath and North East Somerset. This role provides an exciting opportunity to make a direct, positive difference to local teenagers and adults with learning disabilities.

SWALLOW was founded in 1993 and the charity now supports over 130 members, providing tailor- made support to enable them to live their lives to the full as independently as possible.

SWALLOW is user-led which means that our members are at the heart of everything we do. Our members have a say in all of the courses, activities and events that we run. This role is integral to empowering every individual and to maintaining the high standards and variety that our members expect from us.

Location: All areas of SWALLOW

Pay Type: Hourly 

Pay: £10.50 per hour plus generous benefits (sleep in allowance £48.00 per night)

Out of Office Hours? Sleep-in duties, evenings and weekends a possibility

Hours: Full time up to 40 hours in varying days and hours

Holiday: 25 days pro rata

Sick Pay: Paid in conjunction with statutory sick pay

Contract Period: Subject to the successful completion of a 6-month probationary

Responsible to: Senior Support Worker

Job Purpose:

To support the SWALLOW team by covering work across SWALLOW’s supported housing, Base House and courses. Support workers will, at most times, be expected to work alone.


To support tenants with learning disabilities in their own home and in the local community with all daily living tasks.

To provide the support required, as identified in tenant’s care plans. This includes support with:

Personal care


Making and Attending medical appointments

Managing day to day finances

Preparing food and cooking meals



Accessing community facilities

  • To support senior staff in keeping care and support plans up to date by recording changes and updates when appropriate.

  • To attend, and support tenant’s in their review  meetings.

  • To help tenants develop their skills and achieve the aims that they have identified for them selves.

  • To help tenants develop community skills and encourage  community involvement.

  • To promote and encourage tenants to adopt a healthy diet and lifestyle.

  • To help tenants to involve themselves in leisure pursuits and social activities as they request to do so, assisting with transport when appropriate.

  • To support tenants to attend day time activities such as SWALLOW workshops, day centres, colleges and work.

  • To work within an anti-discriminatory framework.

  • To encourage tenants to take responsibility for themselves.

  • To follow all SWALLOW’s policies and procedures and  maintain professional standards at all times to contribute to the maintenance of safety, security and confidentiality standards.

  • To liaise with SWALLOW’s staff, parents, and other professionals.

  • To attend supported housing staff meetings and general      SWALLOW staff meetings on a regular basis.

  • To provide emotional support and advice to tenants and  help them deal with their concerns, anxieties any disputes in a non-confrontational manner

  • Keep accurate records and complete all necessary paperwork to ensure excellent communication. Assist senior staff with the compilation of care and support plans. Prepare incident, accident, reports and daily records and monitor forms as required.

  • Participate in supervision and appraisal for self, and undertake self development by completing mandatory training and working towards NVQ3 in Social Care.

  • To support relief staff students and trainees in practical ‘shadow’ training shifts when probation period is successfully completed.

  • Be willing to offer occasional support to other members when appropriate by supporting SWALLOW activities such as workshops, fun club activities, and parties.

  • Take on other tasks / duties for which you are competent and as deemed suitable by Senior staff.

Other information


All Swallow employees are expected to comply with statutory requirements and SWALLOW’s employment policies while carrying out their work. This post is one of continual development and the post holder will be encouraged to develop skills and capabilities, including participation in projects and training events. Accordingly, the range of duties and responsibilities outlined above may change from time to time to reflect the changing needs of SWALLOW. All employees and Trustee board members are CRB checked.

Equal Opportunities

The post holder must al all times carry out his/her responsibilities with due regard to SWALLOW’s Equal Opportunities Policy.

Performance Review

Overall performance will be formally assessed and reviewed regularly, with additional informal assessment taking place as necessary.

Health and Safety

All employees are subject to the Health and Safety at Work Act. The post holder is required to pro-actively comply with their duties as described by SWALLOW’s Policy and objectives for  health and safety.


All employees are required to work in a confidential manner in all aspects of their work.Job Purpose

To support the Registered Manager and Senior Support Workers when working at SWALLOW to ensure that we continue to achieve our high standards of support, whether working in our Supported Housing, Base House or at one of the SWALLOW courses or activities.

Support workers will, at most times, be expected to work alone.


  • To support tenants/members with learning disabilities in their own home, in the local community and at SWALLOW courses/activities

  • To help tenants/members to develop everyday living skills

  • To help tenants/members develop community skills and encourage communityinvolvement

  • To support tenants/base house members with their care plans, support plans and attend relevant meeting regarding each tenants as required

  • To help tenants become involved in leisure pursuits and social activities as they request to do so

  • To work within an anti-discriminatory framework

  • Encourage and support tenants/members to take responsibility for their own selves

  • To follow SWALLOW’s Health and Safety policy at all times and ensure that theareas you are working in remain safe

  • To follow SWALLOW ‘s Equal Opportunities policy and other policy’s at all times

  • To provide advice and assistance to tenants/members and liaise with mangers in relation to any unmet needs and wants of tenants/members

  • To give personal support to tenants/members when required

  • Help to resolve any disputes between tenants/members when required

  • To keep SWALLOW running smoothly and well organised ensuring good positive communication at all times

  • To work within the SWALLOW risk assessment framework to provide care that minimises risk in the least restrictive manner

  • To ensure that the tenants/members records are kept up to date

Person specification for Floating Support Staff

Essential qualities:

  • Experience of working with people  with learning disabilities in a training/supporting role.

  • To be willing to listen to,  respect, and respond to what people with learning disabilities say.

  • To have a calm flexible approach  and an ability to work as a member of a team.

  • To have good communication skills and be willing to liaise with SWALLOW members, other staff members of the team, parents, health and social care professionals and other provider      organisations.

  • To have the ability to communicate  with people with learning disabilities in an accessible manner.

  • To have a good understanding of equal opportunities.

  • To be able to take responsibility and be willing to be the sole worker when required to do so.

  • To have a full driving licence and  a car available to use at work.

  • To have flexibility to enable you to work a wide range of hours and sometimes cover at short notice.

  • To be willing to complete a full  induction at SWALLOW which will enable you to work as a support worker in any area (supported housing, Base House and Courses)

Desirable qualities:

  • To have some knowledge of local  area.

  • To have experience of supporting  people living in their own homes with some knowledge of good practice policy.

  • Some knowledge of legislation relating to supporting adults in housing such as Data protection, Health and Safety and Human Rights.

  • To have experience of being part of a user led organisation.

  • To have experience of working  within the Quality Care Commission framework and some knowledge of the  National minimum care standards.

  • To have been involved in the  application of care plans and risk assessments.

  • To have, or to be working towards Diploma level 3 in Heath and Social Care (Adults).

  • Have knowledge of the legislation involved in protecting vulnerable adults from abuse.

  • Ability to display conflict resolution skills.

Floating Support Worker


£10.50 per hour plus generous benefits


Full time up to 40 hours in varying days and hours

Contract Type:

Subject to the successful completion of a 6-month probationary


All areas of SWALLOW

Close Date:

Tuesday, 31 January 2023

Email Contact:

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