Responsibilities:

❖ Liaising with external agencies and partners including Bath & North East Somerset Council, and other organisations providing support.

❖ Liaising with the Volunteer Coordinator to ensure appropriate resources are available to meet ongoing needs.

❖ Providing advice and practical support to refugees — including those arriving through government resettlement schemes from Ukraine and Afghanistan — as well as asylum seekers, displaced people, and their support teams, to help facilitate successful integration into the community.

❖Contributing both quantitative and qualitative data for monitoring and impact reports.

❖ Liaising with the Language Coordinator to ensure we provide effective language tuition to our families and individuals to meet their individual specific needs.

❖ Maintaining and ensuring that BWR’s Case Management System is kept up to date.

❖ Liaising with members of the Management Committee and providing them with regular updates on activities and issues as may be required from time to time.

❖ Provide a weekly log of any issues and activities undertaken to the Head of Charity.

❖ Ensuring timely processing and contacting of new referrals, working directly with the Volunteer Coordinator to allocate a volunteer where suitable.

Please note: Job descriptions are not intended to be exhaustive, and the successful candidate may occasionally be required to undertake additional duties consistent with the key responsibilities of the role.

Ideally your experience, knowledge and skills will include:

❖ Working independently with the ability to prioritise and manage your own workload with minimal supervision, taking a flexible and creative approach to the demands of the post.

❖ The ability to demonstrate sensitivity to other cultures, working with people from other backgrounds and demonstrate a commitment to equal opportunities.

❖ An understanding of the issues relating to asylum seekers, refugees, and vulnerable migrants.

❖ Working with refugees and asylum seekers.

❖ Working with cross-agency partnerships and collaborative working.

❖ Working with volunteers in the charity, not-for-profit sectors.

❖ Understanding of the core services required to support resettlement (housing,
language, medical, schooling, employment, benefit systems).

❖ Providing sensitive, safe, and empowering support to distressed people in vulnerable situations.

❖ Being a good communicator.

❖ IT literate.

❖ Have an understanding of various legislation and policies relevant to refugees, asylum seekers, volunteers including data protection, health and safety requirements, safeguarding of adults and children and codes of conduct.

❖ Hold a full UK Driving Licence.

To see the full job ad and learn how to apply for this position, please click here .