Due to the nature of the services delivered by VOICES in our Safe Space Centre, this role is restricted to those assigned the gender female at birth in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1). Only part of the premises from which VOICES works is accessible to wheel-chair users.

About Us

VOICES is a survivor-led, trauma-informed, and recovery-focused charity for the women of Bath and North-East Somerset and surrounding areas. The charity was founded in 2014 by four women with lived experience of domestic abuse, who found that, beyond crisis interventions, there was minimal support available to those who had experienced abuse for their recovery journey.

VOICES, whilst small, are now recognised nationally as offering the ‘gold standard’ in support. They deliver holistic services for women and ensure that the voice of lived experience is included in policy development and research through collaboration and consultation. Through direct service provision and national influencing, which is funded by charitable donations, government grants, and awards from Trusts and Foundations, they are able to give women access to services that meet their needs and enable them to begin their recovery journey.

Job Purpose

This role involves overseeing operations, fundraising, advocacy, and stakeholder engagement while maintaining a survivor-centred approach.

Key Responsibilities

Strategic Leadership & Governance

Elevate the charity’s strategic vision in alignment with its mission, which aligns with the charity’s constitutional objects.
Work closely with the Board of Trustees to ensure strong governance, compliance, and accountability.
Lead on policy development, risk management, and safeguarding.

Operational Management

Oversee day-to-day operations, ensuring high-quality service delivery for survivors.
Manage budgets, financial planning, and resource allocation efficiently.
Ensure compliance with legal, regulatory, and ethical standards.
Working closely with the Head of Services to prioritise staff needs.

Fundraising & Financial Sustainability

Diversify income streams through grants, donations, partnerships, and campaigns.
Build relationships with funders, donors, and philanthropic organisations.
Ensure robust financial management and transparency.

Advocacy & Stakeholder Engagement

Represent the charity externally, advocating for survivors’ rights and systemic change.
Collaborate with Council and national agencies, local and national charities and community partners to amplify impact.
Raise public awareness about domestic abuse and the charity’s work.

Team Leadership & Culture

Foster a supportive, inclusive and trauma-informed workplace culture.
Recruit, mentor, and retain staff and volunteers, ensuring their wellbeing.
Promote diversity, equity, and inclusion across all operations.

Programme Development & Impact

Evaluate and enhance services to meet survivors’ evolving needs.
Monitor and report on outcomes, ensuring evidence-based practices.
Innovate new initiatives to expand the charity’s reach and effectiveness.

Person Specification

Essential Skills & Experience

Proven leadership experience in the nonprofit sector, preferably in domestic abuse, gender-based violence, or social services.
Strong understanding of trauma-informed care and survivor-centered approaches.
Experience in fundraising, financial management, and grant applications.
Excellent communication, advocacy, and relationship-building skills.
Ability to work under pressure, with empathy and resilience.
Knowledge of UK safeguarding laws, GDPR, and charity compliance.

Desirable