It’s an exciting time to join the team at Bath Assembly Rooms. This beautiful Grade 1 listed building, known for music, parties, dancing and entertainment during Bath’s Georgian heyday, has been owned by the National Trust since 1931, but we will be responsible for managing its operation for the first time from 2023. Our project team are working to develop a new visitor experience to interpret this important building, alongside a programme of community engagement and participation.
You'll be joining the property team ahead of a period of significant change and be involved in creating a new visitor operation in this fascinating building. You'll work closely with the Senior Volunteering and Community Officer and report to the Experience and Visitor Programming Manager.
Bath Assembly Rooms sits within the National Trust Bath portfolio which also includes Dyrham Park, Prior Park Landscape Garden, Bath Skyline and Bathampton Meadows.
What you'll be doing
As part of the property team, you'll be helping to set up the new visitor operation by leading for a culture of welcome, high standards of presentation and great customer service. We want everyone to feel welcome and enjoy access to the Assembly Rooms and, to achieve this, we need to reach new audiences and volunteers in ways that are meaningful and relevant to them.
From March 2023 to 2026 we will operate Bath Assembly Rooms for 'meanwhile' uses as we develop and deliver our plans for the future visitor attraction. You'll support the active use of the building throughout this period including delivering a programme of guided tours of the building, facilitating access for community engagement, and working with our partners to deliver events.
You'll be involved in the recruitment, management, supervision and training of a team of staff and volunteers (to be finalised on appointment). You'll form part of our duty management rota and will be required to work some evenings and weekends.
Who we're looking for
This job is all about providing a service. To be fantastic in this role, you’ll need to;
Experience of delivering inspirational engagement activities
Have good people skills, enabling good working relationships with those in your team and across the property
Understanding of how to interpret significant collections to varied audiences.
Excellent organisational skills, and the ability to time manage projects successfully
Have good interpersonal skills, able to deal with visitors in a variety of situations
Have a flexible customer focused approach with experience in delivering high standards of customer service
Experience of working with and supervising volunteers
Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Flexible working whenever possible
Free parking at most locations
Free entry to our properties for you, a guest and your children (under 18)
Substantial pension scheme of up to 10% basic salary
If you have any questions about the role please contact the Experience and Visitor Programming Manager, Alana Wright on email@example.com
Closing Date: 27 November 2022
Senior Visitor Experience Officer
£25,662 per annum
37.5 hours per week
Bath Assembly Rooms, Bath, Somerset, BA1 2QH
Sunday, 27 November 2022