Main Purpose of the Job

Age UK Bath & North East Somerset helps people to age well. We put older people at the centre of everything we do, championing inclusion, tackling ageism, and delivering practical, person-centred services that support health, connection and fulfilment in later life.

As Social Group Lead you will plan and run high‑quality Social Groups that are stimulating, welcoming, and safe. You will work within and actively contribute to the programme’s Groups Quality Framework to ensure consistently excellent experiences for participants and carers across B&NES. You will incorporate appropriate elements of Maintenance Cognitive Stimulation Therapy (MCST) principle to maximize wellbeing and participation.

Key Responsibilities

· Lead group delivery end‑to‑end: design engaging sessions; facilitate inclusive participation; ensure safe, welcoming environments that reflect individual group identities while meeting shared quality standards set out in the Groups Quality Framework.

· Apply MCST principles appropriately

· Line‑manage and support Group Assistants and volunteers, including training, regular supervision and appraisals; model our values and positive team culture.

· Recruit and induct participants: respond to referrals, conduct home visits and assessments, support induction and ongoing engagement, and manage onward referral/exit where appropriate.

· Safeguard and manage risk: ensure compliance with safeguarding, health & safety, data protection and other procedures; maintain clear professional boundaries.

· Operate reliable processes: maintain accurate participant records (including family/carer contacts); collect and submit monitoring data, feedback and case studies to time and quality.

· Coordinate logistics: organise cover for holidays/sickness; liaise with transport providers; flex delivery where needed (e.g., phone/video contact during disruptions).

· Collaborate and improve: work with colleagues and partners to develop group content and contribute to continuous improvement cycles outlined in the Groups Quality Framework.

· Uphold organisational values and engage with supervision, team meetings and occasional out‑of‑hours events.

Key Tasks:

Running of Day Centre

· Work to the operating instructions set out in the Age UK Bath & North East Somerset Day Club Handbook

· Duties to include:

o provide activities, gentle exercise and talks for service users

o being responsible for the management of the Day Club staff and volunteers;

o being responsible for health and safety in the Day Club and compliance by all staff and volunteers;

o receive referrals and undertake home visits to assess potential service users;

o liaison with family, carers and statutory services as appropriate;

o maintain service user records and ensure completion of administration procedures including banking

o liaise with the drivers and Transport Co-ordinator ensure sufficient & appropriate transport is available for service users

Staff & Volunteer Supervision

· Undertake line management responsibilities for staff and volunteer supervision and appraisals

· In particular, ensuring compliance with the organisation’s lone working, equal opportunities, health & safety and safeguarding vulnerable adults policies and procedures.

Working with other Age UK Staff

· Liaise with other Age UK staff in relation to service user needs, and to develop awareness of all services available.

Monitoring:

· Maintain client records

· Provide the Chief Executive or other staff with the necessary statistics and progress information for monitoring, etc. reports, by the required deadlines.

Other:

1 To maintain own professional expertise, including attending training as necessary, and be subject to an annual appraisal.

2 To attend staff meetings, away days and other similar staff events.

3 There is extremely limited administrative support and all staff are expected to undertake their own computer work, both in the production of correspondence and documents, data recording, emailing and internet research.

4 Work together with the other Day Centre Organisers as part of a team and provide cover for annual leave or sickness where required.

4 To undertake any other duties commensurate with the post as may be agreed with your line manager.

D. General:

1 It is in the nature of the work that tasks and responsibilities are in many circumstances

unpredictable and varied. All employees are therefore expected to work in a flexible way and if necessary to take on tasks which are not detailed in their job description.

2 Some meetings and other events may be held out of normal office hours, and may involve travel away from the local area.

3 It will be necessary for the post-holder to travel to various locations throughout Bath & NE Somerset including visiting service users in their own homes.

4. The above items outline the main duties and responsibilities of the post, and are designed to give an accurate flavour of the nature and scope of this post. However, they do not represent an inclusive list of all the duties required.

E. Standard Clauses:

Equal Opportunities: The postholder will be expected to adhere to the organisation’s Equal Opportunities Policy in all aspects of their work.

Confidentiality: The postholder will be expected to adhere to the organisation’s Confidentiality Policy at all times.

Health & Safety at Work: The postholder will be required to abide by the organisation’s

Health & Safety Policy and the requirements of the Health and Safety at Work Act.

Disclosure and Barring Service Check:

Confirmation of appointment to this post will be subject to a satisfactory DBS check.

https://www.ageuk.org.uk/bathandnortheastsomerset/