JOB DETAILS

Responsible to: Chief Executive Officer

Hours of work: 21 or 35hours per week (hours/days flexible) 

Job Type: Fixed term contract 12 months (likely to be extended if funding available)

Pay: £13.26 per hour

Job benefits: 32 days annual leave pro rata (including bank holidays), time off in lieu, pension scheme, regular training and supervision.

*This post is subject to enhanced DBS clearance

*A car driver with access to own vehicle is required for this post

Application Deadline:  Monday 2nd March 2026

RESPONSIBILITIES & TASKS

Client Support

• Actively listen to clients to set and work towards SMART goals and co produce support plans.
• Monitor progress and regularly update goals and plans
• Ensure client safety and welfare, identifying and reporting safeguarding concerns
• Carry out risk assessments and follow risk management processes
• Work with external health, social care and voluntary agencies to coordinate support and referrals
• Ensure daily activities reflect client goals, including independent living, social engagement and cognitive rehabilitation

Service Delivery

• Plan and deliver 1:1 and small group activities in the day centre, at home, in the community or virtually
• Develop and research new cognitive rehabilitation activities
• Support colleagues and volunteers involved in service delivery
• Assist with day centre operations, including set-up, pack-down and debriefs
• Identify and resolve issues as they arise
• Maintain accurate and up-to-date client records and reports
• Escalate any concerns affecting service delivery to senior staff

Support to Families and Carers

• Provide advice, reassurance and signposting to families and carers
• Involve families and carers in planning support where appropriate

Administration and Teamworking

• Maintain regular communication with the Operations Coordinator and CEO
• Attend staff meetings and contribute professionally to the team
• Use the CRM system to record all interactions with clients
• Represent the organisation at awareness-raising and fundraising events

Training and Development

• Engage fully in supervision, appraisal and mandatory training
• Take responsibility for ongoing professional and personal development
• Identify training needs and raise them with senior management
• Undertake other reasonable duties as required

Person Specification

Essential

Education and Qualifications

Appropriate IT, literacy and numeracy skills, sufficient to fulfil the requirements of the job description.

Experience

Proven experience of working on a 1:1 basis and in small groups with people who have physical, emotional, or cognitive difficulties.

Working as part of a team.

Managing own time effectively and efficiently.

Skills, Knowledge and Ability

Excellent communication skills in both verbal and written English.

Good interpersonal skills.

Good organisational and planning skills, including time management.

Ability to self-motivate, show initiative and work to goals and targets.

Ability to problem solve, prioritise and pay attention to detail.

Good knowledge of health, safety and potential safeguarding issues relating to people being supported.

Desirable

Education and Qualifications

NVQ or equivalent in Health or Social Care.

Experience

Experience of carrying out assessments.

Some experience of working with people with brain injuries.

Experience of working in a health/social care setting or in the voluntary sector.

Experience of working in a supervisory capacity.

Skills, Knowledge and Ability

Some knowledge of brain injury and its effects.

Some knowledge of person-centred treatment approaches

Some knowledge of support available to people and their families who have experienced a brain injury.

Some knowledge of vulnerable adults and professional boundary issues.

Creative thinking and initiative for developing activities.

Basic budgeting skills to supports users.

Personal Attributes

Flexible, adaptable and reliable.

Personally and professionally responsible.

A positive and committed approach to personal development.

Willingness to travel in support of service users across BANES and Wiltshire.

Willingness to work occasional evenings and weekends.

A commitment to equal opportunities and anti- discriminatory issues.

It is essential that you have the maturity, experience, and resilience to be able to support those who have complex needs and potential behaviour challenges.

How to apply

Please complete and return an application form on our website here: https://www.headwaybath.org.uk/jobs.

If you would like further information about the role before applying, please don’t hesitate to contact our CEO Philippa Gordon on 07985 412 133.

Headway Bath & District is an Equal Opportunities employer and welcomes applicants from all sections of the community. All offers of employment are subject to satisfactory references and DBS checks.