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Title:  Senior Support Worker Redfield Road

Hourly Wage:  £11.51 per hour

Sleep in Allowance:  £48.00 per night

Responsible to:  Registered Manager/Deputy Registered Manager

Place of Work:  Based at Office but also working from Redfield Road

Holidays:  25 days pro rata

Out of Office Hours:  To include evenings, weekends and sleep-in duties

Pension:  Peoples Pension Scheme

Hours: 35 Hour Contract made up of: 23 hours administration (18 hours general administration and 5 hours DM administration). 12 hours support, alternating weeks Tuesday night sleep-in at Redfield Road, Fridays one to one support DM plus 2 hours floating support to be used for support at Redfield Road where required.

Job Purpose:

To support the Registered Manager in ensuring that our Redfield Road site provides the best possible support to its tenants, adults with learning disabilities and to maintain the previously high standards achieved with both the Care Quality Commission and B&NES.  The role of the senior support worker is to take responsibility for the overall care and support of tenants at Redfield Road.

Senior Responsibilities

  • To work alongside the Deputy Registered Manager in carrying out the day to day management of SWALLOW's Redfield Road.

  • To update support plans, risk assessments, medical health assessment when changes occur.

  • To support tenants to formally review their care and support plans on an annual basis and to periodically check for changes to these plans and update as required (at least every three months)

  • To hold annual review meetings, supporting tenants to invite guests of their choice. To revise Care and support plan notes and produce outcomes and goals.

  • To manage dosette box medication, liaising with the chemist to ensure that all tenants at Redfield Road have the correct medication.  That all MAR sheets are filled in correctly and any mistakes reported.

  • To help to organise and run in house training sessions and to act as a mentor for staff completing medication training

  • To oversee with the Health and Safety Officer induction and on-going training for tenants in First Aid, health and safety and fire safety

  • Attending important health appointments with tenants when required

  • Make health referrals when required

  • Encouraging and supporting all tenants in adopting a healthy lifestyle

  • Attend meetings on behalf of tenants

  • To ensure that regular tenants meetings and house meetings are held by the Housing Support Worker and tenants comments and requests resulting from these meetings are acted upon

  • To carry out Duty Manager responsibilities on a rota basis

  • To provide essential support cover at Redfield Road from senior hours as required

  • Working with the registered manager to monitor the support hours at Redfield Road and to use the available staff hours to best meet the needs of the tenants.

  • To chair Redfield Road staff meetings and attend general SWALLOW staff meetings and senior meetings on a regular basis and report back on developments at Redfield Road.

  • To lead by example as one of the seniors within SWALLOW

Support Responsibilities:

  • To support tenants with learning disabilities in their own home and in the local community with all daily living tasks

  • To provide the support required, as identified in tenant’s care plans.  This includes support with:

Personal care, Medication, making and attending medical appointments, managing day to day finances, preparing food and cooking meals, shopping, cleaning and accessing community facilities

  • To help tenants develop their skills and achieve the aims that they have identified for them selves

  • To help tenants develop community skills and encourage community involvement

  • To help tenants to involve themselves in leisure pursuits and social activities as they request to do so, assisting with transport when appropriate

  • To support tenants to attend day time activities such as SWALLOW workshops, day centres, colleges and work

  • To work within an anti-discriminatory framework

  • To encourage tenants to take responsibility for them selves

  • To follow all SWALLOW’s policies and procedures and maintain professional standards at all times to contribute to the maintenance of safety, security and confidentiality standards

  • To provide emotional support and advice to tenants and help them deal with their concerns, anxieties any disputes in a non-confrontational manner

  • Keep accurate records and complete all necessary paperwork to ensure excellent communication. Assist other senior staff with the compilation of care and support plans.  Prepare incident, accident, reports and daily records and monitor forms as required

  • Participate in supervision and appraisal for self, and undertake self development by completing mandatory training.

  • To support relief staff, students and trainees in practical ‘shadow’ training shifts when probation period is successfully completed

  • Be willing to offer occasional support to other members when appropriate by supporting SWALLOW activities such as workshops, fun club activities, and parties

  • Take on other tasks / duties for which you are competent and as deemed suitable by senior staff.

Other information


All Swallow employees are expected to comply with statutory requirements and SWALLOW’s employment policies while carrying out their work. This post is one of continual development and the post holder will be encouraged to develop skills and capabilities, including participation in projects and training events.  Accordingly, the range of duties and responsibilities outlined above may change from time to time to reflect the changing needs of SWALLOW.  All employees and Trustee board members are DBS checked.

Equal Opportunities

The post holder must al all times carry out his/her responsibilities with due regard to SWALLOW’s Equal Opportunities Policy.

Performance Review

Overall performance will be formally assessed and reviewed regularly, with additional informal assessment taking place as necessary.

Health and Safety

All employees are subject to the Health and Safety at Work Act.  The post holder is required to pro-actively comply with their duties as described by SWALLOW’s Policy and objectives for health and safety.


All employees are required to work in a confidential manner in all aspects of their work.

Person specification for Senior Support Worker Redfield Road

Essential qualities:

  • Experience of working with people with learning disabilities in a training/supporting role.

  • To be willing to listen to, respect, and respond to what people with learning disabilities say.

  • Good understanding of the Care Quality Commission and their regulations.

  • Knowledge of good practice and legislations in a Health and Social Care setting.

  • Good leadership skills with the ability to manage conflict resolution and negotiation.

  • Minimum Level 3 qualification in Health and Social Care.

  • The ability to write and work with care plans and risk assessments in a person centred way.

  • Good organisation skills and time management with past experience of managing an ever changing work load.

  • Ability to work on own initiative and to be able to lead a staff team to best support the tenants at Redfield Road and Hawthorns

  • To have a full driving licence and a car available to use at work.

  • To have a calm flexible approach and an ability to work as a member of a team.

  • To have the ability to communicate with people with learning disabilities in an accessible manner.

Desirable qualities:

  • To have some knowledge of local area.

  • To have experience of supporting people living in their own homes.

  • Some knowledge of legislation relating to supporting adults in housing such as Data protection, Health and Safety and Human Rights.

  • To have experience of being part of a user led organisation.

  • To have experience of working in the Charity sector.

  • To have experience of monitoring and managing quality

  • To have a good understanding of equal opportunities.

  • To have experience of supervising and managing a team of staff.

For an application pack/information please visit our website where a full pack can be downloaded, alternatively please call: 01761 414034

or email:

Closing date: Monday 25th April 2022

To apply, please download our Application & Monitoring Form on the website, and send it along with your CV to

Senior Support Worker - Redfield Road


Salary £20,948 (£11.51 per hour) plus generous benefits, including overnight sleep-in allowance of £48.00 and additional payment for duty manager cover.


35 Hours per week, to include evenings, weekends and sleep-in duties

Contract Type:

35 hour weekly contract


Based at SWALLOW Office (Midsomer Norton) but also working from Redfield Road

Close Date:

Sunday, 24 April 2022

Email Contact:

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