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Salary: £7,800 pa (pro rata £19,500) plus 6% pension contribution. Pay scale rises to £21,500 after completion of initial training, then £24,052 once benefits caseworker competence is met.
Hours: 15 per week (with flexibility on days and hours)
Closing date: Sunday 10th October 2021


Role Details

Person Specification

Application Form


About us

Each local Citizens Advice office is an independent charity. We provide quality assured advice and information services across Bath and NE Somerset, which covers the city of Bath, several smaller towns and the surrounding rural area.


Our advice is free, confidential, independent and impartial. We also use our first-hand knowledge of the problems our clients are facing to campaign for changes to policy and practices that affect their lives.


The role

We are seeking a motivated, organised Trainee Benefits Caseworker to join our dynamic, growing Macmillan Welfare Rights Team.


As a trainee Benefits Adviser, you will be working towards providing a holistic, benefits advice service primarily through our face to face service. (Covid-19 alternative service provision is currently in place). You will be following the Citizens Advice Generalist Certificate in Advice pathway through a combination of face to face training sessions, e-learning and on-job training. With training and support you will be providing clients with the support they need to navigate and apply for benefits within the Department for Work and Pensions (DWP) benefits system including assisting clients to make applications & challenging decisions that are incorrect on behalf of our clients.


The team was established 14 years ago and is recognised by Macmillan as being one of their highest performing teams in the UK!!


To apply:

Please send your completed application to Your employment history will be reviewed, but your application will be marked against the person specification so please ensure you provide examples of how you meet each point.


We value diversity and promote equality and would welcome suitably qualified people with disabilities and minority ethnic applicants as these groups are under-represented in our workforce.

Trainee Welfare Benefits Adviser


£7,800 pa (pro rata £19,500)


15 per week (with flexibility on days and hours)

Contract Type:


Bath area

Close Date:

Saturday, 9 October 2021

Email Contact:

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