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About us

Citizens Advice Bath and Northeast Somerset is an independent local charity providing information and advice to residents of the BANES council area. We aim to empower people to resolve their problems and change their lives for the better.


We provide free, independent and confidential advice – whoever you are, whatever the problem. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, champion equality, and challenge discrimination and harassment.


The role

Would you like to join a dedicated team within Citizens Advice Bath & Northeast Somerset? We are looking for a Generalist Adviser to join our growing advice team of paid caseworkers and volunteers. This exciting opportunity has been funded by the Trussell & Genesis Trusts initially for 3 years working alongside colleagues in local foodbanks.


You will be given a thorough induction & training program within Citizens Advice to allow you to deal with a full range of enquires from any of our clients. The training will enable you, for example, to advise people on their employment rights, if they are getting the right benefits, what to do if they have been given notice to leave their home. You will also be trained in how to interview clients and make a record of the interviews. You will be fully supported in your work with clients.


After training we will continue to develop you & your skills during your time with us. Initially helping clients by phone, we will help you develop your skills to include giving advice by web chat and of course, face to face.


To apply

Please visit our website for full job description and application form. Completed applications can be sent to


Your employment history will be reviewed, but your application will be marked against the person specification so please ensure you provide examples of how you meet each point.


You must be entitled to work in the UK and appointments will be made subject to references. In accordance with Citizens Advice national policy, we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.


We value diversity and promote equality and would welcome applications from candidates with disabilities and ethnic minority applicants as these groups are under-represented in our workforce.

Generalist Adviser x 2


£23,500 (trainee, pro rata) rising to £26,265 when fully trained


45 (to be split between both roles)

Contract Type:

3 years initially


Bath & North East Somerset

Close Date:

Sunday, 23 July 2023

Email Contact:

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