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Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

Homes for Ukraine

As a direct response to the crisis in Ukraine, we are urgently hiring a Refugee Support Worker for our Homes for Ukraine service in South Gloucestershire. Homes for Ukraine will provide a range of practical and emotional support for Ukrainians seeking refuge in the UK.

Job Role: Homes for Ukraine – Refugee Support Worker       

Salary: £22,000 - £23,345 depending on experience                  

Hours:   37.5 hours per week (Monday-Friday however due to the nature of the role some degree of flexibility will be expected)              

Contract type: Permanent

Location:   South Gloucestershire – our office will initially be based in Bristol, with the intention of moving to an office in Kingswood, however this role will involve frequent travel around South Gloucestershire.

The Role

The successful Refugee Support Worker will have excellent communication skills and the ability to adapt to unexpected situations. Your focus will be on supporting and empowering people of all ages that have been resettled in South Gloucestershire and helping them integrate and settle independently into their new lives in the UK.

Responsibilities include:

  • Greet clients at their new home, helping them to settle in as well as possible
  • Provide an orientation of the local area, including access to local facilities and shops
  • Support clients with their financial needs – for example budgeting, setting up bank accounts, attending the job centre and applying for benefits, jobs and education training
  • Support those with children to apply for local schools and attain school uniforms
  • Help clients register with public health services and access initial health assessments, such as with their local GP or mental health services
  • Support clients in a manner that prioritises their empowerment and independence

Qualifications / Requirements;

  • A valid UK driving license and access to own vehicle – business insurance will be required for roles involving travel for work
  • Understanding of refugee communities
  • Ability to work collaboratively, creatively and flexibly
  • Active listening and rapport-building skills
  • Organisational and IT skills
  • Understanding of professional boundaries, safe working practices, safeguarding


There are many great reasons to join our team!

  • Great opportunities for career development and free monthly training sessions from experienced facilitators
  • Sliding salary scale with salary increases every year for the first 3 years
  • Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
  • 25 days annual leave, increasing to 27 after 3 years continuous employment
  • 20% staff discount at Julian House charity shops and bike workshops
  • A generous and competitive pension scheme
  • Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
  • A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
  • Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

Get in touch

If you have any questions about the Homes for Ukraine Refugee Support Worker role, please get in touch with Laura Dawes (Resourcing Assistant) on 07908496681. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Refugee Support Worker - Homes for Ukraine


£22,000 - £23,345 per year


37.5 hours per week

Contract Type:

Full Time


South Gloucestershire

Close Date:

Wednesday, 6 April 2022

Email Contact:

Apply for Job
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