Volunteer Coordinator - Job Description

Reporting to a designated member of the Management Committee, the Volunteer Coordinator will be responsible for the recruitment, induction, training and the day-to-day coordination of our volunteers. Flexibility is required when liaising with volunteers and team leaders to enable BWR to efficiently deliver its aims. 

Responsibilities

  • Work with and provide support to Team Leaders.
  • Recruit volunteers ensuring references and DBS checks are carried out in a timely and effective manner and appropriate records are kept.
  • Support volunteers through induction and training so that they may be deployed to roles appropriate to each individual.
  • Ensure all volunteers are aware of relevant BWR policies, including data protection, health and safety requirements, Safeguarding of Adults and Children and Code of Conduct.
  • Provide ongoing support and development for all volunteers on a day-to-day basis.
  • Liaise with the Language Coordinator and volunteers to ensure we provide effective language tuition to our families and individuals to meet their individual specific needs.
  • Liaise with the Befriending Coordinator and with the families in assessing their needs.
  • Liaise with the Refugee and Asylum Seeker Coordinator and to ensure appropriate resources are available to meet ongoing need.
  • Liaise with the Membership Secretary to ensure membership applications are processed in a timely manner and the system is updated with all relevant information.
  • Maintain and ensure that BWR’s Case Management System is kept up to date. 
  • Provide assistance to team leaders and other volunteers as required in the use of the database.
  • Liaise with IT Support in relation to the website and other digital communications.
  • Provide information about the work of BWR to potential volunteers and promote volunteering in the wider community to identify potential volunteers.
  • Liaise with other organisations.
  • Support the Trustees and members of the Management Committee as may be required from time to time.
  • Ensure general enquiries are dealt with in a timely and effective manner.
  • Ensure volunteers feel valued and supported in their engagement with BWR, that they are engaged in a way that is compatible with the organisation’s values and principles on volunteering as well as being kept up to date with BWR’s principles organisational developments and news about activities.
  • Provide a weekly log of any issues and activities undertaken to the designated Management Committee Member.

 

Ideally your experience, knowledge and skills will include

  • Working independently with the ability to prioritise and manage your own workload with minimal supervision taking a flexible and creative approach to the demands of the post.
  • The ability to demonstrate sensitivity to other cultures, working with people from other backgrounds and demonstrate a commitment to equal opportunities. 
  • Having an understanding of the process of recruiting volunteers, including the difference between volunteer and staff recruitment. 
  • The ability to induct and train volunteers so that they can be effectively deployed within BWR’s different teams. 
  • Having managed volunteers, monitored their satisfaction in the role and highlighted strength and weaknesses and identified actions to help improve their experience within the organisation.
  • Working with Trustees and Management Teams to support them in delivering the organisations objectives. Being able to manage conflicting priorities as they arise.
  • Working with CRM databases, being computer literate with the ability use other computer packages.  
  • Having an understanding of various legislation and policies relevant to volunteers including data protection, health and safety requirements, Safeguarding of Adults and Children and Codes of Conduct. 

 

 

 

Volunteer Coordinator

Salary:

Pro rata salary of £20-£22k full time equivalent

Hours:

24hrs per week

Contract Type:

Fixed 6 month Contract

Location:

working from home

Close Date:

Tuesday, 26 April 2022

Email Contact:

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