Community Transport Scheme Manager

With Food Club Oversight

We are seeking a manager for our busy community transport service which operates across Bath and North East Somerset serving older people and those with a disability who are unable to access buses or to afford taxis. The role will also oversee our food club and its volunteers.

This is an opportunity to join Swan as we move forward in a new office, with new transport software and with our new food club. We are seeking someone with management experience who is personable and organised, to develop our work and increase the number of volunteers. Someone who thrives in a busy environment with good IT skills and experience of working with volunteers would be ideal. Good organisational, telephone and people skills are essential, and being a car driver is preferred.

Our service is valued enormously by our passengers and this job offers the opportunity to make a real difference to their lives.

Purpose of Job

To co-ordinate and develop a volunteer car drivers transport scheme which serves isolated, disabled or older people throughout Bath and North East Somerset and to oversee Swan’s Radstock Food Club which operates once a week.

Salary £30,000 to £35,000 pro rata depending on experience

Hours 37 per week

Day and Times Monday to Friday

Line Management - Accountable to Swan’s CEO

Responsible for Transport Administrator, volunteer drivers and food club volunteers

Location Unit B, 1 Waterloo Rd, Radstock BA3 3EP, with some home working possible.

Duties and Responsibilities

· To co-ordinate Swan’s 3 transport schemes and report to the CEO.

· To recruit, induct, train, and informally supervise volunteer drivers keeping an eye on their welfare.

· To maintain accurate and appropriate records for journeys, invoicing, and monitoring purposes.

· To liaise with clients, family members and other local agencies and to work in partnership with other local transport providers and the hospital transport team.

· To identify opportunities for further development of the transport scheme or related services

· To supervise and appraise the Transport Administrator and set tasks for the office volunteer

· To work with Social Workers and support staff to accept referrals to the scheme and to liaise with them.

· To keep up to date with volunteer policy and transport regulations.

· To act as Safeguarding Officer and create risk assessments

· To promote Swan Transport

· To check driver documentation annually

· To liaise with Swan’s Book Keeper regarding income and expenses.

· To monitor passenger satisfaction.

· To assist with journey bookings and the transport software.

· Sort out day to day problems and deal with any complaints.

· Make drivers and other visitors welcome when they visit the office

· Write reports for the Annual report and report on the impact of Swan Transport as required.

· To attend meetings and network with outside agencies.

· To liaise with Food Pantry volunteers and Fareshare over food deliveries and the operation of the Food Pantry. To communicate with food club members and promote the scheme, and to liaise with other food agencies. Occasional food collection may be necessary so car driver preferred.

Disclosure and Barring Service (DBS) Check

As this post involves access to vulnerable adults and their information, SWAN is entitled to check with the Disclosure and Barring Service for the existence and content of any criminal record of the successful applicant. Information will only be requested from the Criminal Records Bureau after an offer of appointment is made.