Job Title: Group Booking Co-ordinator/Administration/Reception cover
Contract Term: Permanent Contract (six-month probationary period)
Salary: £12.00 per hour
Line Managed: Director of Housing
Working Hours: 37 ½ hours per week
Shift Pattern: Monday to Friday possible weekend working to meet groups
Start date: January 2023
YMCA Bath is a centrally located hostel which provides accommodation to school groups, backpackers, sporting groups and Universities.
To book, respond and manage group bookings for the hostel in a friendly, professional manner.
To assist with reception cover when required.
Duties and Responsibilities:
Book, respond and manage group bookings for the hostel via telephone and emails.
Promote the hostel in a positive light.
Maximise the use of the accommodation to increase sales.
Proactively review and respond to customer feedback.
Upsell our food packages to groups.
Ensure group bookings which include children under the age of 18 are appropriately placed in the hostel with leaders.
Liaise with the front desk staff on incoming groups.
Liaise with kitchen staff on catering requirements for groups.
Provide a knowledgeable and friendly approach to customers.
Send invoices for deposit and final payments within the appropriate timescale.
Check booking system daily.
Continually seek areas for improvement to the service within the hostel.
Ensuring excellent customer service at all times.
Maintain accurate information of bookings, amendments and costings.
General administration duties.
Ensure booking system (Booking.com, Expedia, Hostelworld) is up to date
Create good relationships with travel agents, languages schools, sporting groups
Cover reception for holidays and sickness
This list is not exhaustive and may have additional duties that are not included.
Demonstrate previous experience within an admin role or hostel / hotel booking environment.
Understand the requirements and need for safeguarding for school groups.
Ability to use Excel and Word
Knowledge of hostel/hotel booking system
To be able to work as part of a team, and use your own initiative.
Reliable and cheerful person, willing to go the extra mile.
Able to use Word and Excel.
Reduced gym membership.
The post holder will be expected to operate in line with our workplace values, which are:
We recognise that every person is different but equally valuable. We actively include people at every level of our organisation, ensuring that our service users, young people, staff, trustees, volunteers and customers are representative of the communities that we serve. We work hard to enable each person to realise their potential.
Our work is focussed on connecting with people, and responding to them in a caring and compassionate way.
We believe that we are designed to live alongside other people. Our work actively creates opportunities for the people who are part of the YMCA (our young people, service users, staff, volunteers, customers etc) to be part of a community.
We are here to serve the needs of the communities in which we work. We don’t know everything. We listen to, and work alongside others to ensure that together we are making an impact where it is most needed. If we make mistakes – we learn from them and are honest and open about it.
Creativity and Innovation
We aren’t afraid to try a new approach or take a measured risk to increase the impact we make and respond to the challenges in our communities.
We think about the future, working in ways that bring about long-term benefit to our communities and our planet.
Closing date: 3rd January 2023. Interview date: 6th January 2023.
If you would like to apply for any of our current vacancies you will need to fill out one of our application forms on line:
To know more about what YMCA Brunel do and to apply please visit our website:
Group Booking Co-ordinator
£12.00 per hour
37 ½ hours per week
Permanent Contract (six-month probationary period)
Tuesday, 3 January 2023