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Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.


If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!


Job Role: Refugee Family Support Worker

Salary: £3,098 to £3,281 (full time equivalent £23,240 - £24,612)

Hours:  5 hours per week (day of the week to be decided with candidate)

Contract type: ​Permanent

Location:  Bath

​The Role

The successful Refugee Family Support Worker will focus on running drop-in support sessions to clients in Bath within a 5 hour window. The support you provide will  be client-centered and tailored to each individual's needs, including access to healthcare, education, housing, benefits and meaningful occupation. Within the role you will give families the knowledge and tools to be fully independent in their lives in the UK.


Responsibilities include:

  • Support families in a manner that prioritises their empowerment and independence
  • Support families to access schools, English classes, suitable housing, welfare, healthcare and wellbeing services, employment and training
  • Support families to apply for benefits, understand their finances, and manage their income/expenditure
  • Work with families to maintain their tenancy by understanding their rights and the expectations of them as tenants (e.g. support them to report maintenance issues)
  • Support families to organise their own future appointments with GPs, dentist, the Job Centre etc.
  • Maintain up to date and accurate client records using the Julian House client record system

Qualifications / Requirements:

  • Previous work with refugees or other vulnerable people/families
  • Experience working with clients where English is not a first language and where there may be a language barrier
  • Experience of planning and running client drop-in sessions would be an advantage
  • Understanding of Benefits and Housing Benefits system


There are many great reasons to join our team!

  • Great opportunities for career development and free monthly training sessions from experienced facilitators
  • Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
  • Cycle to work scheme
  • 25 days annual leave
  • 30% staff discount at Julian House charity shops
  • 20% discount at Julian House bike workshops
  • A generous and competitive pension scheme
  • Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
  • A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
  • Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.


Get in touch

If you have any questions about Refugee Family Support Worker role, please get in touch with Laura Dawes (Resourcing Assistant) on 07908496681. We look forward to speaking with you soon!


Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Refugee Family Support Worker (Drop-in Service)


£3,098 to £3,281 (full time equivalent £23,240 - £24,612)


5 hours per week

Contract Type:

Part Time



Close Date:

Sunday, 30 April 2023

Email Contact:

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