Purpose of Job

To co-ordinate and develop a volunteer car drivers transport scheme which serves isolated, disabled or elderly people throughout Bath and North East Somerset and to oversee the Radstock Food Club which operates once a week.

Salary: £30,000 to £35,000 pro rata depending on experience

Hours: 28 per week

Day and Times: Monday to Friday

Line Management - Accountable to SWAN CEO

Responsible for: Transport Administrator and volunteer drivers and food club volunteers.

Location: Unit B, 1 Waterloo Rd, Radstock BA3 3EP, with occasional home working possible.

Duties and Responsibilities

 To recruit, induct, train, and informally supervise volunteer drivers

 To report to the CEO

 To maintain accurate and appropriate records for journeys, invoicing, and monitoring purposes. Entering information onto the transport software and providing reports when required.

 To co-ordinate the scheme by matching passengers with drivers, whenever possible using those drivers located nearest to the client’s location using the community transport software system Road XS.

 To check driver documentation annually; insurance, car tax and MOT

 To keep abreast of clean air, electric and hybrid vehicle requirements.

 To promote the scheme through social services, doctors’ surgeries, and other appropriate media.

 To check and administer the payment of expenses to volunteer drivers monthly,

chase up drivers who send these late and inform when amounts are incorrect before sending the payment schedule to Payman and email CEO with payment amount.

 To liaise with book keeper to check or create invoices monthly.

 To monitor user satisfaction through detailed surveys and telephone conversations.

 To liase with clients and sometimes family members.

 To liase with other local agencies such as Social Services, The Carer’s Centre, Patient Transport Services, SWALLOW, and day centres.

 To provide journey donation estimates on enquiry.

 To work in partnership with other local transport providers to ensure that the needs of clients are met.

 To identify opportunities for further development of the transport scheme or related services

 To supervise and appraise the Transport Administrator

 Setting tasks for the office volunteer and reporting towards her annual assessment for her care staff

 To work with Social Workers and support staff to accept referrals to the scheme and liaise with the SS staff to ensure that journeys run smoothly, and any finance arrangements are understood at point of entry.

 To send Social Services and WECA and Swan CEO monthly monitoring reports (KPI)

 To arrange DBS checks collecting the data needed for new volunteers. Maintaining checks for existing drivers.

 To keep up to date with volunteer policy and transport regulations.

 To take safeguarding issues forward to the safeguarding team as they arise and keep the drivers and any appropriate staff informed.

 Attending meetings and networking with outside agencies

 Paying in cash and cheques from donations and invoices

 Maintaining driver ID cards.

 Liaising with the book keeper and giving detailed reports of how the monthly bank statement breaks down in relation to the 4 transport streams, Bacs donations, cheque donations and cash donations.

 Sort out day to day problems with the Transport Administrator, Operations Officer. Drivers, and deal with any complaints from passengers and drivers.

 Making drivers and other visitors welcome when they visit the office

 Working out appropriate donation amounts for the length of the journey

 Keeping the drivers informed of any changes and keeping an eye on their general welfare in relation to being a driver with Swan.

 Writing reports for Annual report and Impact of scheme as required.

 Liaise with hospital transport team to smooth out any issues and keep the vehicle registration system maintained for vehicle recognition.

 To create passenger and driver risk assessments as required and update them when circumstances change.

 To liaise with Food Pantry volunteers and Fareshare over food deliveries and the operation of the Food Pantry. Occasional food collection may be necessary. 

Equal Opportunities

The post holder will be expected to implement the SWAN Equal Opportunities policy in all aspects of their work.

Confidentiality

The post holder will be expected to always abide by SWAN’s Confidentiality policy.

Health and Safety at Work

The post holder will be required to abide by SWAN’s Health and Safety policy and the requirements of the Health and Safety at Work Act.

Disclosure and Barring Service (DBS) Check

As this post involves access to vulnerable adults and their information, SWAN is entitled to check with the Disclosure and Barring Service for the existence and content of any criminal record of the successful applicant. Information will only be requested from the Criminal Records Bureau after an offer of appointment is made.

To apply, please send a CV to ceo@swan-transport.co.uk