The role

We are seeking a dedicated and compassionate Energy Advisor to join our team at the Bath and North East Somerset Carers Centre. The successful candidate will provide essential advice and support to unpaid carers and their families struggling with fuel poverty and financial challenges, helping carers to navigate the available resources to improve their financial health. This role involves assessing clients' needs, offering practical solutions, and connecting them with relevant services to improve their energy efficiency and reduce their fuel costs.

This is a new role which will be delivering part of a national collaborative project to reduce fuel poverty for unpaid carers. This is a highly rewarding role, making a significant difference to carers lives.

About you

We are looking for someone with proven experience in a similar advisory or support role, preferably within the energy or social care sector. You will need a strong understanding of fuel poverty issues and available support mechanisms. You will have excellent communication and interpersonal skills, with the ability to empathise with and support individuals, as well as building excellent collaborations with partner organisations. You will be comfortable to with working to targets and aiming to achieve the best possible outcomes for the carers you support. You will enjoy collaboration with a range of stakeholders, but also be able to work on your own initiative. Although knowledge and experience in financial support/energy advice would be advantageous, full training will be provided for the right candidate who is passionate about the subject and improving the lives of unpaid carers.

About us

The Carers’ Centre is a local independent charity with a big vision! We want to live in a community where unpaid carers are fully recognised, valued and supported. By joining The Carers’ Centre, you are joining a team dedicated to helping families across Bath and North East Somerset when they need us most.

We provide trusted information, advice and support to unpaid carers of all ages, enabling them to maintain or improve their health and wellbeing, stay in control of their caring role and get connected with others in a similar situation to them. In addition, we work with the wider community to improve recognition and support for unpaid carers.

We are committed to safeguarding and promoting the welfare of children/young people and vulnerable adults and expect all staff and volunteers to share this commitment. All applicants are subject to a satisfactory Disclosure and Barring Service check and at least two independent references.

Key responsibilities

· Conduct thorough assessments of clients' energy needs and financial situations.

· Work with the wider Team to create resources to support carers, both digitally and physically.

· Provide tailored advice on energy-saving measures and support schemes.

· Assist clients in applying for grants and benefits related to fuel poverty.

· Work collaboratively with local authorities, energy providers, and other relevant organisations[SK1] to ensure comprehensive support for clients.

· Educate clients on energy efficiency and ways to reduce their energy consumption.

· Maintain accurate records of all interactions and support provided, ensuring confidentiality and compliance with data protection regulations.

· Monitor and report on the impact of interventions and support provided to clients.

· Stay up-to-date with relevant policies, schemes, and best practices related to fuel poverty and energy efficiency

General

· Take responsibility for ensuring communications are in line with GDPR.

· Adhere to the Carers’ Charter.

· Encourage carers to provide feedback on The Carers’ Centre services and to become actively involved in shaping future delivery.

· Ensure that you adopt good practice within the Carers Trust network.

· Ensure that you work within The Carers’ Centre policy framework.