About Citizens Advice BANES

Citizens Advice Bath and NE Somerset is an independent local charity providing information and advice to residents of the BANES council area. We aim to empower people to resolve their problems and change their lives for the better.

We provide free, independent and confidential advice; whoever you are, whatever the problem. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, champion equality, and challenge discrimination and harassment.

We value diversity and promote equality and would welcome suitably qualified people with disabilities and minority ethnic applicants as these groups are under-represented in our workforce.

The role

Purpose: You will play a vital role leading and managing a team and service, with overall responsibility for delivering high-quality outcomes and providing clear, effective leadership. You will oversee a multi-skilled team, ensuring they remain motivated, supported, compliant and efficient in their roles. A key focus of the role is to foster a collaborative and client focused environment, where services are seamless and centred around the needs of those we support.

Reports to: Chief Executive
Direct reports: four Supervisors, Community Connector

The selection process

For full person specification and further details, please visit our website.

To apply, please download and complete the application form from our website and e-mail it to emily.davies@cab-banes.org, or post it to Emily Davies, CA BANES, 5 Palace Yard Mews, Bath, BA1 2NH.

Please address each point of the person specification in your application.

You must be entitled to work in the UK and appointments will be made subject to references.

Interviews will be held the week commencing Monday 26th October. The estimated start date for this role is January 2027.