About Bath Mind

Bath Mind are a local and independent mental health charity working across Bath & North East Somerset. While we are affiliated to the national Mind charity, we receive no direct funding from the national charity and work independently to develop our own services that suit local needs.

Established in 1998 by a group of people with lived experience of mental illness, we work tirelessly to provide support, information, advice, and activities for individuals in our community. We are in contact with thousands of individuals annually to support them with a greater understanding of their mental health, focusing both on preventing mental ill health and improving mental wellbeing.

Overall Responsibilities

An exciting opportunity within our Business Development Team for a dynamic, driven, and organised individual to lead the growth of our training programme. As Training & Development Lead, you will play a pivotal role in shaping and championing our training offer. You’ll oversee the full client journey, from initial enquiry to booking, ensuring a seamless and professional experience. Strong communication and relationship-building skills are essential, alongside confident literacy and numeracy. This role is ideal for someone passionate about mental health, has an interest in strategic development, and eager to maximise both impact and income.

The Business Development Team oversee unrestricted and restricted income generation for the charity as well as press, print and digital communications.

Specific Responsibilities

· Collaborate with the Director of Business Development to shape and evolve Bath Mind’s training offer ensuring it meets emerging needs and drives sustainable income growth.

· Gather and analyse client feedback to inform continuous improvement and innovation in training content and delivery.

· Work closely with Bath Mind trainers to ensure all sessions are evidence-based, inclusive, and impactful.

· Support the coordination and quality assurance of training delivery.

· Identify and pursue commercial opportunities to promote training services and contribute to Bath Mind’s income generation strategy.

· Partner with the Communications & Marketing Lead to deliver proactive, creative campaigns and produce compelling promotional materials and digital content that raise awareness of our training offer across B&NES.

· Build and nurture relationships with potential clients and strategic partners to grow visibility, engagement, and uptake.

· Collaborate with the wider Business Development team to identify and respond to client opportunities.

· Manage the full client journey from enquiry to booking, ensuring a seamless and professional experience.

· Oversee online bookings for open courses and maintain accurate records of training data, income, and evaluations.

· Coordinate with Bath Mind trainers to ensure timely and appropriate delivery of training sessions.

· Process payments and manage invoices for training bookings.

· Monitor and report on the performance of the training service against financial targets, contributing to strategic planning and growth.

Communication Responsibilities

· To adopt a team approach and be a proactive team member

· To be non-judgemental and empathetic

· To adhere to the policy of confidentiality and sharing of information

· To be non-discriminatory

· To promote positive perceptions of Bath Mind at all times

· To liaise with users of Bath Mind services as required

· To maintain positive working relationships with other employees and volunteers of Bath Mind

· To attend supervision, appraisals and team meetings

· To attend training and relevant courses for professional development

Benefits

25 day’s holiday per year + Public and Bank Holidays* (pro rata) with the ability to substitute one or more of the 4 religious bank holidays for alternative dates

Workplace Pension Scheme

Sick pay

Clinical Supervision

Employee Assistance Programme

Eligibility for charity discount via Blue Light Card

Our Inclusive Recruitment Commitment

Bath Mind is committed to encouraging Equality, Diversity, Inclusion and Equity (EDIE) throughout our entire workforce. The aim is for our workforce to represent the diverse society we live in, and that our employees, volunteers, and clients feel respected and heard by Bath Mind.

We have active staff and volunteer networks for staff, volunteers, and EDIE allies, and encourage new staff to ask questions and join if they are interested. Bath Mind is growing to fulfil our ongoing commitment in inclusion in the workplace. As an organisation that prioritises the mental health and wellbeing of all, we are determined to create meaningful and lasting equitable change across our charity.

If you feel you are a great match for the job, but do not feel you meet all of the criteria we welcome you to submit an application.

Lived experience

Whilst we welcome lived experience and encourage our staff to look after their wellbeing, we are unable to recruit new employees who have accessed our services within the last 12 months in the best interests of staff and the people we support.

Person Specification

Essential Criteria

· Excellent communication skills, both written and oral

· Excellent numeracy and literacy

· Organised and detail-oriented with experience managing client relationships

· Experienced in use of Excel and Microsoft Office

· Ability to work unsupervised and using own initiative

· Clear understanding of confidentiality and equal opportunities

· Effective, proactive team member

· Ability to maintain professional boundaries

· Ability to listen and communicate non-judgementally

Desirable Criteria