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Thank you for your interest in SWALLOW Charity. We are a local charity based in Westfield, carrying out our work within Bath and North East Somerset. This role provides an exciting opportunity to make a direct, positive difference to local teenagers and adults with learning disabilities.

SWALLOW was founded in 1993 and the charity now supports over 140 members, providing tailor-made support to enable them to live their lives to the full as independently as possible.

SWALLOW is user-led which means that our members are at the heart of everything we do. Our members have a say in all of the courses, activities and events that we run. This role is integral to empowering every individual and to maintaining the high standards and variety that our members expect from us.

Job description for Beauchamp/Quantock Senior Support Worker

Title:  Beauchamp/Quantock Senior Support Worker

Hourly Wage:  £12.51 per hour (senior payscale)

Responsible to:  Deputy Registered Manager

Place of Work:  Based at the SWALLOW office / and at Beauchamp/Quantock Housing and in the community

Holidays:  25 days pro rata

Out of Office Hours:  occasional evenings and weekends

Contract:  Subject to the successful completion of a 6 month probationary period

Hours:   35 Hours (20.25 admin and 14.75 support)

Job Purpose:

To support the Registered Manager and Deputy Registered Manager in ensuring that our Beauchamp housing support is of the highest standard.  As we grow and develop the post holder will ensure that SWALLOW's Beauchamp/Quantock support continues to be a service that we are proud of and that we maintain the high standards achieved with the Care Quality Commission.  The role of the senior support worker is to take responsibility for the overall care and support of tenants living in Beauchamp/Quantock housing.

Senior Responsibilities

  • To work alongside the Registered Manager and Deputy Registered Manager in carrying out the day to day management of SWALLOW's Beauchamp housing support.

  • To update support plans, risk assessments, medical health assessment when we receive new referrals or when changes occur.

  • To support individuals to formally review their care and support plans on an annual basis and to periodically check for changes to these plans and update as required (at least every three months)

  • To hold annual review meetings, supporting individuals to invite guests of their choice.  To revise care and support plan notes and produce outcomes and goals.

  • Where agreed as part of the support provided by SWALLOW - manage dosette box medication, liaising with the chemist to ensure that individuals have the correct medication.

  • Attending important health appointments with individuals when required

  • Make health referrals when required

  • Encourage and support individuals in adopting a healthy lifestyle

  • Attend meetings supporting or on behalf of the people that we support

  • To carry out Duty Manager responsibilities on a rota basis

  • To help manage rota gaps alongside the office administrators

  • To provide support to Beauchamp/Quantock tenants when we have an emergency situation or a gap on the rota that we are unable to fill

Maintenance & Repairs:

  • To maintain the security of Beauchamp/Quantock properties, by reporting all internal repairs and maintenance requirements to Aster, keeping accurate records.

  • Along with the management team and with guidance from the Health and Safety officer, be responsible for ensuring that the gardens, path and other areas within the grounds of the Beauchamp/Quantock properties are well kept and tidy.

  • Along with the management team and with guidance from the Health and Safety officer, be responsible for checking that standards of health and safety within the properties and garden are adequate, ensuring that tenants understand risks and how to deal with them.

  • Along with the management team and with guidance from the Health and Safety officer, help tenants to arrange redecoration of their flats and advise them on maintenance or repairs for their own belongings.

  • Report and discuss repairs, maintenance or redecoration needs (which are SWALLOW’s responsibility) with your manager and implement decisions that are made by them.

Other Responsibilities:

  • To support tenants with learning disabilities in their own home and in the local community.  Reporting any potential breaches of tenancy in the tenancy agreement to your line manager.

  • Co-ordinating arrangements for insurance of Beauchamp/Quantock properties, advising tenants to insure their own property and help them to do this if required.

  • To help tenants to develop everyday living skills, including supporting them with their bank accounts, bills, debts which relate to their tenancy i.e. gas, water, electricity and council tax.

  • Supporting tenants with Benefit Claims.

  • To manage and oversee the support of individuals with learning disabilities in their own home and in the local community with daily living tasks, social activities and everyday life.

  • To supervise the team of Beauchamp/Quantock support workers to ensure along with the registered manager that the care and support that is provided is of a high standard and complies with CQC requirements.

  • To be responsible alongside the senior management team for finding suitable tenants to fill new accommodation or vacancies within Beauchamp/Quantock housing.

  • To monitor, evaluate and plan Beauchamp/Quantock support worker schedules

  • To liaise with social workers, individuals and their families to promote the support service that we provide.

  • To deal with referrals and changes in support requirements

  • To work on a rota basis as required

  • To provide the support required, as identified in care plans.  This may include support with:

Personal care, medication, making and attending medical appointments, managing day to day finances, preparing food and cooking meals, shopping, cleaning and accessing community facilities

  • To help individuals to develop their skills and achieve the aims that they have identified for them selves

  • To help individuals to develop community skills and encourage community involvement

  • To help individuals to become involved in leisure pursuits and social activities as they request to do so

  • To support individuals to attend day time activities such as SWALLOW workshops, day centres, colleges and work

  • To work within an anti-discriminatory framework

  • To encourage individuals to take responsibility for them selves

  • To follow all SWALLOW’s policies and procedures and maintain professional standards at all times to contribute to the maintenance of safety, security and confidentiality standards

  • To attend staff meetings and general SWALLOW staff meetings on a regular basis

  • To provide emotional support and advice to individuals and help them deal with their concerns, anxieties any disputes in a non-confrontational manner

  • Keep accurate records and complete all necessary paperwork to ensure excellent communication. Prepare incident, accident, reports and daily records and monitor forms as required

  • Participate in supervision and appraisal for self, and undertake self development by completing mandatory training.

  • To support new staff, students and trainees in practical ‘shadow’ training shifts during their induction period.

  • To support new staff with the completion of the Care Certificate.

  • Be willing to offer occasional support to other members when appropriate by supporting SWALLOW activities such as workshops, fun club activities, and parties

  • Take on other tasks / duties for which you are competent and as deemed suitable by senior staff.

Other information


All Swallow employees are expected to comply with statutory requirements and SWALLOW’s employment policies while carrying out their work. This post is one of continual development and the post holder will be encouraged to develop skills and capabilities, including participation in projects and training events.  Accordingly, the range of duties and responsibilities outlined above may change from time to time to reflect the changing needs of SWALLOW.  All employees and Trustee board members are CRB checked.

Equal Opportunities

The post holder must al all times carry out his/her responsibilities with due regard to SWALLOW’s Equal Opportunities Policy.

Performance Review

Overall performance will be formally assessed and reviewed regularly, with additional informal assessment taking place as necessary.

Health and Safety

All employees are subject to the Health and Safety at Work Act.  The post holder is required to pro-actively comply with their duties as described by SWALLOW’s Policy and objectives for  health and safety.


All employees are required to work in a confidential manner in all aspects of their work.

Senior Support Worker


£12.51 per hour


35 hour weekly contract

Contract Type:

Subject to the successful completion of a 6-month probationary


Based at Office (Westfield) but also working at Beauchamp and Quantock homes in Midsomer Norton.

Close Date:

Tuesday, 31 January 2023

Email Contact:

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