About us

Citizens Advice Bath and NE Somerset is an independent local charity providing information and advice to residents of the Bath and NE Somerset (B&NES) area. We aim to empower people to resolve their problems and change their lives for the better.

We provide free, independent and confidential advice; whoever you are, whatever the problem. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, champion equality, and challenge discrimination and harassment.

The Role

You will provide generalist level advice and ongoing casework focused on welfare benefits, housing and energy as well as offering non-monetary debt advice about priority debts and budgeting.

You’ll help people to understand their rights and responsibilities by exploring their problems in depth. You’ll proactively encourage clients to take responsibility for completing actions to resolve problems themselves. You will take responsibility for cases and advocate on behalf of clients where appropriate.

In partnership with Feeding Britain & The Genesis Trust based food pantries and foodbanks across the area, you’ll work closely with our key partners across BANES within the statutory and voluntary and community sectors and ensure clients receive a good quality and holistic service. This aims to support individuals to remove the financial and psychological barriers to achieving positive outcomes and build resilience for the future. You will be working as part of our Community Advice Team, taking advice to where people need it.