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Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Hostel Support Worker (4 on, 4 off)

Salary: £23,240 per year

Hours: Rota basis of 4 on, 4 off - week one 11:00 - 22:00, week two 10:30 - 21:30

Contract type: Permanent

Location: Bath

Additional information:

  • Working on a rota of 4 on 4 off with shifts patterns of 11:00 - 22:00 and 10:30 - 21:30

The Role:

Join our fun and dynamic team who are committed to delivering person-centred support to the most vulnerable members of our community. At our Manvers Street Hostel, we offer a bustling environment dedicated to supporting individuals who are rough sleeping across Bath and North East Somerset. Our service operates round-the-clock, 365 days a year.

We are currently seeking a dedicated Hostel Support Worker to join us on a permanent shift basis working 4 on 4 off.. If you're passionate about making a difference and thrive in a dynamic, supportive environment, then we want to hear from you!

Responsibilities include:

  • Give clients advice, and information and provide an enabling service so they can access the appropriate services
  • Ensure all clients are provided with a high-quality person-centred service
  • Maintain client records that they are accurate and fully updated using our client record system
  • Responsible for day-to-day health and safety, and the safe running of accommodation
  • Be a positive member of the Hostel team and work in close partnership with colleagues and relevant external agencies

Qualifications / Requirements:

  • Empathy and understanding of the needs of Julian House clients
  • Good communication skills to build up relationships with clients and external agencies

There are many great reasons to join our team!

  • Great opportunities for career development and free monthly training sessions from experienced facilitators
  • Sliding salary scale with salary increases every year for the first 3 years
  • Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
  • 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment
  • 30% staff discount at Julian House charity shops
  • 20% staff discount at Julian House bike workshops
  • A generous and competitive pension scheme
  • Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
  • A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
  • 6 weekly Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about Hostel Support Worker role, please get in touch with Dannielle at We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Hostel Support Worker (Days) - 4 on 4 off


£23,240 per year


Rota basis of 4 on, 4 off - week one 11:00 - 22:00, week two 10:30 - 21:30

Contract Type:

Full time



Close Date:

Sunday, 31 March 2024

Email Contact:

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