About us

Citizens Advice Bath and North East Somerset is an independent local charity providing information and advice to residents of the BANES council area. We aim to empower people to resolve their problems and change their lives for the better.

We provide free, independent and confidential advice. Whoever you are. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, champion equality, and challenge discrimination and harassment.

The Role

We are looking for a motivated, organised Benefits Adviser to join our dynamic, growing Health and wellbeing Welfare Rights Team. You may not be a benefits specialist (just yet) but we would love to receive applications from candidates with casework experience or experience of working with vulnerable clients in similar fields.

The team was established 14 years ago and is recognised by Macmillan as being one of their highest-performing teams in the UK.

Clients are referred to us from the Royal United Hospital, Macmillan, Dorothy House, MS Society and now also from Bath Mind. Therefore, clients will be suffering from life-altering and life-shortening conditions like cancer, MND and MS and may also have poor mental health conditions.

Further details can be found in the Job Description on our website. In line with our current policy, applicants will be encouraged to work flexibly at home and in the office.

We value diversity and promote equality and would welcome suitably qualified people with disabilities and minority ethnic applicants as these groups are under-represented in our workforce.

To apply

Please visit our website for full person specification and to download an application form.