Citizens Advice Bath and North East Somerset is an independent local charity providing information and advice to residents of the Bath & NE Somerset area which covers the city of Bath, several smaller towns and the surrounding rural area.
We provide free, independent, impartial and confidential advice – whoever you are, whatever the problem. We help people overcome their problems and campaign on big issues when their voices need to be heard.
We value diversity and promote equality and would welcome suitably qualified people with disabilities and ethnic minority applicants as these groups are under-represented in our workforce.
Our volunteer advisers are supported by a team of Supervisors who are responsible for planning, organising and managing the practicalities of the daily advice session. Due to an exciting new funding partner we are now seeking to expand this team.
You will provide support to advisers in using the information system and other resources, managing enquiries and identifying options for clients. You will contribute to training in advice work and to quality assurance through case checking and file reviews, giving constructive feedback to volunteers to improve and maintain their performance.
In our drop in locations supervisors carry out brief initial checks to identify the best route for each client through the advice process. This role will have responsibility for Supervision at our drop-in service in Midsomer Norton on a Wednesday each week.
You can find the full advert, job pack and application form on our website. To apply, please download and complete the application form and email to email@example.com (CV applications will not be accepted). If you are unable to send the application form electronically post it to Emily Davies, CA BANES, 2 Edgar Buildings, George Street, Bath BA1 2EE. Please address each point of the person specification in your application.
Advice Session / Trainee Advice Session Supervisor
22.5 per week (Mon-Weds)
Part time, permanent
Bath & North East Somerset
Sunday, 23 April 2023