Part-time Volunteer Coordinator and Welcome Ambassador

Fixed term to 31.3.2026

Hours of Work: 18 hours per week worked over at least 3 days.

Welcome Ambassadors are on duty on Thursday, Friday, Saturday and Sunday, so the coordinator needs to be available on at least 3 of these days each week.

Additional hours may be available at peak times by agreement.

Rate of Pay:

£25,350 (pro-rata). Actual salary payable will be £12,168

28 days holiday per year (including bank holidays) on a pro-rata basis

Core Hours

From 9.30am with a half hour unpaid lunch break (can be flexible by mutual agreement)

Location:

Central area of Bath city. Home working is not available for this role.

VOLUNTEER CO-ORDINATOR AND WELCOME AMBASSADOR

The Welcome Ambassador team creates a warm welcome for visitors to the city of Bath whether they are residents, tourists or visiting shoppers. They will interact with guests as they arrive in Bath, promoting key features of the city and directing them as needed. The Ambassador team of volunteers must be able to promote excellence and provide a high standard of customer service.

RESPONSIBILITIES:

Welcome Ambassadors

Inspire and manage the volunteer Welcome Ambassadors to ensure that they are able to provide the following services to the city centre:

❖ Create an overall attractive and welcoming atmosphere

❖ Greet people as they arrive as appropriate

❖ Anticipate visitor needs, and respond quickly & professionally to all requests

❖ Provide information on amenities and facilities

❖ Provide superior customer service

• Accompany volunteer Welcome Ambassadors on shift at least 3 times per month
• Ensure resources and information are available to the team
• Produce stories and case studies to support the promotion of the service and to evidence the impact of the service
• Research and input information about city events onto the Welcome to Bath website (the virtual Welcome Ambassador)

General Volunteer Management

• Recruitment and training of volunteers
• Manage rotas, uniform, refreshment and any other practical needs of the volunteer team.

Being a part of the BID team

• Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management and visitors.
• Provide written reports, records and information as required, including information which can be used for the promotion of the organisation and to deliver key messages.
• Undertake role relevant information and best practice training to maintain knowledge, keep up to date with legislation.
• Attend team meetings, monthly supervision and participate in organisational data collection as required.
• Contribute to effective team working with a flexible and pro-active approach.
• Work within organisational policies and procedures at all times.
• Ensure security of data, especially sensitive personal data, in line with the information security policy
• Maintain an awareness and observation of Fire, Health & Safety regulations.
• Carry out any other duties that are within the scope, spirit, and purpose of the role, as required.

QUALIFICATIONS:

❖ Excellent knowledge of the city of Bath

❖ Experience in volunteer management/training

❖ Experience in a customer service and ideally within a tourism or leisure environment

❖ Experience of office systems, shared documents, excel and email etc (a laptop and tablet will be provided)

SKILLS:

❖ Well organised and efficient

❖ Ability to co-ordinate a team of highly able and expert volunteers

❖ Ability to work independently or with others as needed

❖ Excellent customer service skills

❖ Excellent interpersonal and communication skills

❖ Initiative and adaptability

Please note – we are also hiring for an Office and Projects Coordinator. If you would like to be considered as a full-time candidate covering both roles, please let us know.

The job description is a guide the nature of the work required but does not form part of the contract of employment. It is neither wholly comprehensive nor restrictive and does not preclude change or development which may be required in future.

Equal Opportunities We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.