Domestic Abuse Recovery Practitioner

Salary: £26,000 - £28,000 pro rata

Hours: 16hrs over 4 days between Monday to Friday 9-5

Contract Type:Part time / Permanent

Location: Bath

Close Date:12/09 2025

Email Contact: lindsay@voicescharity.org

 

Overview of the role

You will work with people impacted by historic or current Domestic Abuse to help them access services, keep themselves and their children safe, and to recover and thrive after abuse. VOICES is proud to be a survivor-led organisation and therefore listening to the voices of victims and survivors is an important element of this role, as is promoting survivor engagement. Owing to the nature of the work, they must have exceptional communication skills, be kind and empathetic, and live VOICES’ ethos of survivor-led, trauma-informed, and tailored recovery support. They will be a passionate advocate for victims, acting with integrity to promote clients’ wellbeing and VOICES.

 

Key elements of the role include:

Facilitation of group-work recovery courses.

Developing joint recovery plans with VOICES’ clients, supporting a collaborative and co-production approach to support.

Delivery of one-to-one support to victims and survivors of Domestic Abuse.

Monitor incoming referrals and undertake initial meetings with new clients.

Having an appropriate focus on risk and safeguarding to ensure the wellbeing of vulnerable adults and children is held paramount.

Working closely with multi-agency partners to support clients and challenge barriers to people accessing support.

 

Key duties and responsibilities

Groupwork:

Facilitate or act as co-facilitator for groupwork courses including the Freedom Programme, Recovery Toolkit and Breathe Free.

Have a good understanding and experience of group dynamics, learning styles and communication approaches to respond to the dynamic needs of clients.

Prepare for each group session, ensuring adequate resources are available.

Complete post-session paperwork and notes as required for each session.

Respond appropriately to issues that arise in group work through one-to-one support and/or onward referral.

 

Casework:

Maintain a manageable caseload, providing client led, tailored support. Ensuring each case has: a co-produced recovery plan, risk assessment and safety advice where required, and up-to-date case record.

Build strong and positive working relationships with each client, utilising a trauma-informed approach.

Listen to and believe in clients.

Promote and support survivor consultation in research and training.

Respond promptly to contact from clients and new referrals / allocations.

Accurate notes for each contact with a client, in accordance with VOICES policies and procedures.

Complete both assessment and closing paperwork in line with policy and process.

Support clients to access wider support, such as completing funding applications or signposting them to other agencies.

Provide clients with information about legal and family court processes, and/or signpost them to appropriate support / refer them to VOICES’ legal clinic.

Support clients through Court processes as required, seeking the advice of / referring to the Legal Lead in VOICES.

Have an appropriate focus on child wellbeing, parenting and the impact of Domestic Abuse on children, supporting clients to increase their understanding of this.

Maintain appropriate professional boundaries, whilst showing compassion, empathy, and kindness towards clients.

Facilitate appointments with clients by phone, virtually, or face-to-face, at a time to suit both you and the client.

 

Working as part of a team:

Provide support and cover to colleagues as required.

Support new team members and placement students, providing training and shadowing opportunities.

Seek advice and support from your colleagues and supervisor as required.

Utilise your own specialisms to support not only your clients but also, to assist the wider team.

Engage with and take an active role in clinical supervision and line and case supervision.

 

Safeguarding and multiagency work:

Work directly with all key agency partners to challenge barriers to support and further recovery goals.

Have an appropriate level of focus on risk, need and vulnerability, taking urgent action around safeguarding as required.

Complete referrals to MARAC, Social Care, Southside, or other agencies in accordance with risk and need.

Seek help and support from the Designated Safeguarding Lead as required.

Attend child protection, child in need and early help meetings for clients.

 

Please send CVs and covering letter to Lindsay Hughes (Head of Services) - lindsay@voicescharity.org before the closing deadline: 12/09/2025.

 

Interviews will be held from week beginning 22/09/2025