Transport Bookings Administrator

Temporary / c.8 weeks contract - £13.00 p/h

2 days per week (flexible) 9:30am - 3:30pm / 12 hours

Office based: SWAN Transport, Unit B, 1 Waterloo Road, Radstock, BA3 3EP

We are looking to appoint as soon as possible, so early applications are encouraged.

Main Purpose of the Role:

To support the day-to-day operation of SWAN’s busy Community Transport office by coordinating journey bookings & providing administrative assistance to passengers, volunteer drivers, partner organisations, & the Transport Scheme Manager.

Essential:

As this role involves access to information relating to vulnerable adults, applicants will be required to provide evidence of a DBS check completed within the last 12 months.

Person Specification:

• Excellent telephone & interpersonal skills
• Good attention to detail
• Clear & effective communication skills, with the ability to relay information accurately & concisely
• The ability to work calmly & effectively under pressure
• A positive attitude & willingness to learn
• Experience using booking software or customer databases
• A friendly & approachable manner

Duties and Responsibilities:

• Responding to telephone & email enquiries
• Coordinating journey requests with volunteer drivers & maintaining clear communication with both drivers & passengers
• Confirming transport arrangements & accurately recording bookings on the transport software system
• Liaising with clients, family members, volunteer drivers, social services, care providers, transport operators, & other partner organisations
• Providing a welcoming & supportive environment for volunteers visiting the office
• Carrying out general administrative duties
• Undertaking any other reasonable duties requested by the Community Transport Scheme Manager or CEO

Please send a copy of your CV & a covering letter to: sofia@swan-transport.co.uk.

SWAN Transport, part of SWAN Advice Network

Registered Charity 1141396 | Company No. 6883950