The role supports day‑to‑day fundraising activity, with a strong focus on supporter experience, but also covers community fundraising, small trusts, and corporate partnerships, and providing essential administrative and event support.

The postholder will be highly organised, people‑focused, and committed to building positive, long‑term relationships with supporters, partners, and stakeholders.

 

Main responsibilities

Supporter stewardship (main focus)

· Act as a first point of contact for supporters, providing warm, professional, and timely responses via phone, email, and post.

· Process donations, memberships, appeals, gift aid declarations and supporter requests accurately and efficiently using the Trust’s CRM system.

· Maintain high‑quality supporter records, ensuring data ac curacy and compliance with GDPR and fundraising regulations.

· Deliver excellent donor stewardship, including welcoming new supporters, thanking donors promptly, and supporting ongoing communications.

· Handle supporter feedback and queries sensitively, escalating issues when appropriate and ensuring positive resolutions.

Community Fundraising Support

• Support people undertaking fundraising activities by preparing fundraising resources, packs, and materials.

• Assist with the administration, of community fundraising activities and maintain positive long‑term relationships through regular contact and recognition.

Trusts and Grant Fundraising

• Support research into small trusts and foundations that align with the Trust’s objectives.

• Assist with drafting, submitting, and tracking applications and reports to small grant‑making bodies.

Corporate Partnerships

• Provide administrative and stewardship support for corporate partners.

• Assist with prospect research, partnership materials, and proposals.

• Support corporate supporters with acknowledgements, updates, and impact information.

• Support booking of corporate volunteering days, liaising with delivery teams as required.

Events and Engagement Administration

• Provide administrative support for fundraising and engagement events for funders, corporate partners, members, and key stakeholders; including venue booking, invitations, guest lists, registrations, suppliers, materials, and follow‑up communications.

General Fundraising and Team Support

• Provide efficient administrative support to the fundraising team, including data entry, reporting, and file management.

• Support fundraising communications in collaboration with marketing and communications colleagues, including maintaining the Trust’s profile in fundraising portals.

• Attend events and activities as required, representing the Trust professionally and positively.