Volunteer Coordinator - Job Description

Reporting to a designated member of the Management Committee, the Volunteer Coordinator will be responsible for the recruitment, induction, training and the day-to-day coordination of our volunteers. Flexibility is required when liaising with volunteers and team leaders to enable BWR to efficiently deliver its aims. 

Responsibilities

• Work with and provide support to Team Leaders.
• Recruit volunteers ensuring references and DBS checks are carried out in a timely and effective manner and appropriate records are kept.
• Support volunteers through induction and training so that they may be deployed to roles appropriate to each individual.
• Ensure all volunteers are aware of relevant BWR policies, including data protection, health and safety requirements, Safeguarding of Adults and Children and Code of Conduct.
• Provide ongoing support and development for all volunteers on a day-to-day basis.
• Liaise with the Language Coordinator and volunteers to ensure we provide effective language tuition to our families and individuals to meet their individual specific needs.
• Liaise with the Befriending Coordinator and with the families in assessing their needs.
• Liaise with the Refugee and Asylum Seeker Coordinator and to ensure appropriate resources are available to meet ongoing need.
• Liaise with the Membership Secretary to ensure membership applications are processed in a timely manner and the system is updated with all relevant information.
• Maintain and ensure that BWR’s Case Management System is kept up to date. 
• Provide assistance to team leaders and other volunteers as required in the use of the database.
• Liaise with IT Support in relation to the website and other digital communications.
• Provide information about the work of BWR to potential volunteers and promote volunteering in the wider community to identify potential volunteers.
• Liaise with other organisations.
• Support the Trustees and members of the Management Committee as may be required from time to time.
• Ensure general enquiries are dealt with in a timely and effective manner.
• Ensure volunteers feel valued and supported in their engagement with BWR, that they are engaged in a way that is compatible with the organisation’s values and principles on volunteering as well as being kept up to date with BWR’s principles organisational developments and news about activities.
• Provide a weekly log of any issues and activities undertaken to the designated Management Committee Member.

Ideally your experience, knowledge and skills will include

• Working independently with the ability to prioritise and manage your own workload with minimal supervision taking a flexible and creative approach to the demands of the post.
• The ability to demonstrate sensitivity to other cultures, working with people from other backgrounds and demonstrate a commitment to equal opportunities. 
• Having an understanding of the process of recruiting volunteers, including the difference between volunteer and staff recruitment. 
• The ability to induct and train volunteers so that they can be effectively deployed within BWR’s different teams. 
• Having managed volunteers, monitored their satisfaction in the role and highlighted strength and weaknesses and identified actions to help improve their experience within the organisation.
• Working with Trustees and Management Teams to support them in delivering the organisations objectives. Being able to manage conflicting priorities as they arise.
• Working with CRM databases, being computer literate with the ability use other computer packages.  
• Having an understanding of various legislation and policies relevant to volunteers including data protection, health and safety requirements, Safeguarding of Adults and Children and Codes of Conduct.