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Bank Support Worker

Bristol, Central Bath and B&NES area

Bank/ flexible hours

£13.27 per hour (£23,750 per annum full time equivalent)



Clean Slate Training & Employment is a fast-growing social enterprise, facing up to the challenge of a spiralling cost-of-living crisis for hard-pressed households across the country. Last year, we enabled 3,000 people to share around £1.75 million by helping them increase their income and reduce expenditure. Now we want to grow our brilliant team of support workers. You don’t need experience in helping people with their finances, employment or digital skills, (we will provide training), but if you have a natural ability to engage and inspire others, even when they’re struggling most, you’re just who we’re looking for.


Our Outreach Support Workers work with people struggling with their finances: daunted by the cost of living crisis and at risk of debt, rent arrears and potentially homelessness. You will support them to build their skills, take control of their finances and, at their own pace, find employment. This involves contacting people referred to us by phone and email, providing information, advice and guidance, and signposting specialist advice and regulated bodies. It also includes helping people use digital tools to become better off. This job is hybrid, we are keen to hear from candidates near our Quids In Centres around Bristol and Bath, so you can help us deliver face-to-face support and workshops from community spaces there as well as working from home.


To succeed, you will be a great communicator with a natural coaching style and the ability to provide a service that is welcoming to all. You will have insight into the needs of vulnerable people from diverse backgrounds and understand the importance of confidentiality when working with personal information. You must be a competent user of web-based facilities, and an organised administrator. It would be helpful if you already have IAG L3 or equivalent, an understanding of discrimination, equality and diversity issues, including those not set out in law such as the ‘poverty premium’. The ability to speak Bengali, Polish, Romanian, Ukrainian or the language of another group affected by financial and digital exclusion would be an advantage. Sharing our values is essential, however. Can you join us in this promise to the parts of our community experiencing hardship:



To apply:


If this sounds like a role where you could flourish, please apply by midnight on Sunday 19th March 2023 at the latest. However, we will be reviewing applications as and when we receive them and you may be called for an interview via video link before the closing date. To apply, please upload your CV and a covering letter with a supporting statement. Your letter should outline why you would be suitable for the role, clearly stating your qualification and/or practical experience in IAG and any languages you speak.


Bank Support Worker


£13.27 per hour



Contract Type:

Part time


Hybrid: working from home and drop in centres

Close Date:

Sunday, 19 March 2023

Email Contact:

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